Abbott Technical Service Specialist Messina or Reggio in Abbott Park, Illinois

Abbott Diagnostic Division Italy is looking for a

Technical Service Specialist

in Sicily and Calabria, based in Messina or Reggio

The position reports directly to Technical Service Leader.

About the organization

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position

The Technical Service Specialist is responsible for performing planned maintenance activitites, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and de-installations.

Major Responsibilities:

  • Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hous labor time)

  • Schedule and perform planned maintenance (PM) activities

  • Assist with instrument installations and deinstallations

  • Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district

Educational background

  • Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Requirements / Work experience

  • Proven track record in a similar position supported by management and customer references

  • Successful engagement with customers, specifically lab staff.

  • Technical expert for product line responsibility

  • Strong communication skills

  • Ability to identify and drive resolution of issues

  • Strong experience in use of analytical tools and software

JOB FAMILY: Tech Support-Support Services
DIVISION: ADD Diagnostics
LOCATION: Italy : Remote
WORK SHIFT: Standard
TRAVEL: Yes, 75 % of the Time

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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