JPMorgan Chase CIB – Investor Services – CUSTODY FUND SERVICES - CLIENT SERVICES – VP, Abu Dhabi in Abu Dhabi, United Arab Emirates



About CIB Client Services

As the window into J.P. Morgan across our client base, the Client Service Account Manager acts as a single point of contact and advocate for all of their servicing requirements. The team work in partnership with clients, ensuring agreed service levels are met and future needs understood.

CIB Client Service strives to ensure that JPMorgan Chase will be a trusted advisor for a client's financial management and advancement. Our mission is to provide a world-class service experience at every client touch point and achieve quality leadership in the industry through measureable and proven service performance.'

As a service organization, we strive to be best-in-class in Client-Facing Technology, Simplicity and Standardization, Scale, Stability and Reliability and Location and People Strategy. Clients choose us because we exemplify behaviours that support our core values of Client Relationships, People, Teamwork, Ownership and Flawless Execution.

Team Description

The CIB Custody & Fund Services Middle East, North Africa (MENA) team has a presence in Saudi Arabia and the United Arab Emirates.

The successful candidate will have accountability for ensuring Client’s global service requirements are achieved end-to-end and across Investor Services. The CSAM is responsible for cross product service delivery to a client or group of clients.

  • Primary contact and advisor for clients on all service related matters

  • Maintain strategic understanding of Client’s operating model and their change requirements

  • Sets mutually agreed service standards to determine core and bespoke needs

  • Ensures business delivers to committed services – monitoring against agreed SLA

  • Helps navigate the firm on behalf of the Client

  • Proactive management to identify trends, issues and opportunities to improve service levels

  • Manages a governance process of service disciplines

  • Conduct regular service reviews

  • Gathers intelligence on the client and disseminates internally

  • Oversee performance against agreed client expectations

  • Provide input to design of new client solutions


Key skills and experiences

  • Strong client management skills and experience in dealing with partners internally.

  • Experience in dealing with complex, demanding client organizations and an ability to develop strong client relationships.

  • Proven experience in delivering on commitment to clients.

  • Knowledge of CIB products and exhibit an enthusiasm to develop their knowledge across Fund Services Products.

  • An understanding of Regulatory regime and impact on the Funds industry.

  • Able to demonstrate Industry/Business Knowledge.

  • Able to demonstrate influencing skills.

  • Able to demonstrate strategic thinking.

  • Able to demonstrate executive management and communication experience/skills.

  • Able to demonstrate and give examples of creative problem solving experience.

  • Ability to adapt and demonstrate flexibility in a dynamic environment.

  • Capability to quickly grasp new products and developing new business requirements

  • Demonstrated ability to work collaboratively and develop strong partnerships

About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Further information about J.P. Morgan is available

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.

Job Investment Banking

Primary Location AE-AZ-Abu Dhabi-Tower 1 Sowwah Square / 32185


Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: 170029502