Verizon Wireless Senior Sales Field Audit Manager – Compliance in Alpharetta, Georgia


At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Center for Excellence. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

National Compliance is responsible for overseeing Verizon Wireless policies, processes, people and systems and partnering with business leaders to identify and mitigate financial, operational, legal, regulatory and reputational risks facing the business unit. The Senior Manager of Sales Field Audit Compliance is responsible for leading a team that uses risk models to identify sales locations with the highest risk of non-compliance and performs onsite and virtual audits of those locations. The team covers all sales channels.

  • Provide leadership in driving the development, maintenance and use of risk models to identify locations which have the highest risk of non-compliance. Lead any changes to the risk models as necessary to reflect changes in business policy, process or products. Deploy resources to ensure adequate coverage of highest risk locations. Ensure locations with ongoing concerns complete action plans to mitigate areas of concern.

  • Direct a team of professionals to manage all aspects of risk and make decisions concerning the scope of work to be performed based on those risks. Assess current and potential risks based on the potential financial, legal and reputation impacts to the company. Develop, design and implement the channel compliance strategy and make recommendations to senior management. Develop and implement prioritized work plans based on the risk assessment and business partner feedback. Continually determine modifications to strategy as needed to support business priorities and perceived risks to profitability and asset protection.

  • Provide leadership in designing and implementing controls to improve financial performance and transactional accuracy, including the design of reporting to monitor processes or existing controls, the repair of controls that are not functioning as intended, assessment of potential new and developing threats, and the enhancement of the control environment. Ensure adequate coverage of significant risks through delegation of resources for monitoring and review of standard reports, risk model analysis and associated field work.

  • Promote the team’s professional development. Ensure all team members receive consistent and relevant development plans.

  • Provide proactive support and guidance to key stakeholders in various channel, Market and Corporate business units. Provide recommendations/ advice/assistance regarding controls and compliance.

  • Develop and maintain positive working relationships with key internal customers, including senior channel, Market, and HQ leaders. Communicate timely and accurate information regarding findings and improvement recommendations for senior management and monitor management’s improvement actions. Prepare and deliver presentations communicating risks mitigated, and the potential impacts of unmitigated risks to senior management.

  • Support other audit groups—including Corporate Auditing Services and public accountants—in planning and completing their audit engagements.


Must have:

  • A Bachelor’s degree in Accounting, Finance, Economics, Criminal Justice, Math, or Information Systems; or equivalent work experience.

  • Five or more years work experience with a concentration in operational Compliance, business controls or Finance Experience working with Contracts and Legal Documents and regulations.

  • Ability to travel to sales locations to perform onsite reviews 26-50% of the time.

  • Experience driving complex solutions and analytics to provide ongoing and automated monitoring of key risks.

  • Experience formulating, affecting, interpreting and implementing policies and processes to ensure a strong control environment.

  • Working knowledge of statistics, reporting and analytical tools (Tableau, Cognos, Idea, Excel) to perform in-depth analyses of large datasets to identify activities that require Compliance investigation.

  • Experience leveraging auditing principles and methods to evaluate policies, processes and systems to identify business risks and control gaps.

  • Project management experience with the proven ability to handle multiple projects concurrently leveraging excellent organization and time-management skills.

  • Advanced proficiency in Microsoft Excel and PowerPoint for analytics and presentation.

Ideally, you’ll also have:

  • A Master’s in Business Administration.

  • Strong verbal and written communication skills to explain confidential and complex issues and make recommendations to leadership.

  • A Project Management Professional (PMP) certification.

  • A professional certification (CPA, CIA, CISA, CFE).

  • Adit experience.

  • Experience with report writing/database software such as Cognos Impromptu and Teradata SQL Assistant.

  • Telecommunications experience.

Not to boast, but a little bit about us

Verizon powers America’s fastest and most reliable network. We’re also leading the way in cloud and security solutions, Internet of Things and video entertainment. Technology moves fast and so do we. We believe that bringing great ideas and customer experiences to life should be recognized and rewarded. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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