Xcel Energy Temporary Clerk*Credit & Collections (Part Time) Job in Amarillo, Texas

Location(s): TX - Amarillo

Are you looking for an exciting job where you can put your skills, talents and education to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A professional position at Xcel Energy could be just what you’re looking for.

Training is anticipated to begin February 13, 2017. Training is 28 hours per week for 3 weeks and the training schedule is Monday – Thursday 11:30AM to 5:00PM and Friday 11:00AM-5:00PM. The post training schedule will be Monday – Thursday 2:30PM-8:00PM and Friday 12:00PM-6:00PM. Schedules are subject to change quarterly based on performance. This position starts at $10.50/hr.

Position Summary

The Temporary Credit and Collections Clerk's primary responsibility is to take payments by phone or by other methods from Xcel Energy customers in a respectful and efficient manner. Accountable for individual performance indicators of Credit and Collections and productivity to ensure the overall financial objectives are achieved. Regular, reliable attendance is an essential job function.

Essential Responsibilities

  • Process payments by phone or other methods of payment from credit and collections customers in a timely manner.

  • Perform consistently to meet objectives and goals.

  • Demonstrate personal accountability in areas of dependability and time management.

  • Perform work and handle customers in a professional and respectful manner.

  • Perform other limited duties as assigned, including projects as needed.

Minimum Requirements

  • High School diploma or equivalent required.

  • Minimum of 1 year of experience in a customer service and/or credit and collections environment required; preference given to prior call center experience.

  • Applicant must successfully pass training and meet all performance expectations.

  • Knowledge of computer based-systems, Internet and Microsoft office applications (Outlook, Word, Excel) required.

  • Ability to work effectively with multiple computer environments while talking on the telephone.

  • Must be customer focused and results oriented. Good verbal and written skills required.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Operations || 66987:Credit Call Ctr Amarill || Part-Time || Non-Bargaining ||

Requisition Number: 6838

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com