Ministry Health Care Sr. Telecommunications Operator - Customer Care Center - Appleton, WI - 20hr/wk in Appleton, Wisconsin

Title: Sr. Telecommunications Operator - Customer Care Center - Appleton, WI - 20hr/wk Location: WI-Appleton-222 West College Avenue Job Number: R-1411998

Our Customer Care Center located in downtown Appleton, WI at the 222 building, is looking for a 20 hour per week Sr. Telecommunications Operator. The Customer Care Center is open 24/7 so variable shifts are possible based on the scheduling needs of the department. The primary scheduled shifts would be evening shifts at this time. Scheduled hours would be between 6:00 a.m. and 3:45 p.m. There is also an every other weekend and every other holiday rotation requirement. The Customer Care Center is the central communication center for Ministry’s Eastern, WI Region; Affinity Health System. The Customer Care Center provides support to internal and external customers. Assisting and connecting customers to our 27 Affinity Medical Group clinics, Mercy Medical Center, and St. Elizabeth Hospital. The Sr. Telecommunications Operators answer an average of 2000 calls per day, and 650 calls on weekends. Essential Duties and Responsibilities: • Announce overhead codes for both area hospitals, and assist in coordinating on-call teams for emergency codes/situations. • Works closely with NurseDirect by scheduling after-hours appointments using our Athena and Meditech systems. • Assists in providing after-hours paging services for area nursing homes and Affinity Visiting Nurses. • Provides assistance in trouble-shooting pager issues for all associates, and are solely responsible for the activation and swapping out of all pagers used in the region. • Works in a fast-paced environment that often requires quick-thinking and problem-solving to move efficiently from one task to the next, all while providing excellent customer service. • Assist our patients in registering and trouble-shooting login issues for the myAffinity Patient Portal, and works with Ascension Information Systems to help resolve login issues for the myAffinity Hospital patient portal. • Is required to work independently at times, but must still continue to operate as a team through accurate documentation of work and frequent updates to everyone in the department. • Plays an important role in monitoring and updating any changes that are necessary in the associate directory. • Is required to complete annual HIPAA training. Qualifications: • High school graduate or equivalent required. • Previous call-center, customer service, healthcare or administrative experience desirable. • Must demonstrate proper telephone techniques and demonstrate excellent communication skills. Job: Telecommunications