Texas Department of Public Safety CCH Quality Technician, LES- Austin in Austin, Texas

Job Summary

Perform complex (journey-level) investigative and administrative functions in order to maintain the quality, integrity, and synchronization of statewide Computerized Criminal History (CCH) databases. Coordinate the review and evaluation of methods, output, activities, and trends to identify and resolve discrepancies within the database(s). Work is performed under general supervision, with moderate latitude for the use of initiative and independent judgment.

Salary Classification #: 1353 Salary Classification Title: Investigator IV Salary Group: B18

The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met. 31B, 31D, 35L, 35M, 311A, 31A, 181X, 644X, 649X, 742X, 744X, 749X, 023, 024, 47, 84, 5813, 5819, 5821, 5822, 5805, 7596, OAP12, 0AP14, 5819, 5822, 5805, 3P0X1, 7S0X1, 31PX, 71SX

General Duties:

Evaluate, verify and substantiate daily and quarterly FBI reports to execute appropriate changes while maintaining synchronization.

Provide training, research, planning, policy, program assessment and administrative activities for misuse of identity per State and Federal Statute.

Request documentation from civil and/or criminal entities in order to analyze arrest submissions against Driver License fingerprints for determination of true identity for criminal or applicant submission.

Develop and conduct Quality Assurance procedures and reviews on Criminal History records maintained in State and Federal databases per relevant statutes.

Serves as a liaison to internal specialists, government agencies, community organizations, or the general public to explain and provide technical assistance on program specifics and requirements.

Conduct training and provide guidance within the unit in the creation, development, and integration of new or revised procedural methods.

Collect, compile, organize, analyze and/or prepares materials in response to requests for program information.

Analyze submissions and prepare reports of findings, recommendations, and justifications for resolution.

May train, lead, and/or prioritize staff workloads.

Perform other duties as assigned.

Education and Experience:

Education - Graduation from an accredited four-year college or university with Major or emphasis of study in Criminal Justice, Law, Business or related field preferred.

Experience – Minimum two (2) years' experience analyzing criminal history records, court documents, offense reports and related documents. Experience must include working with Computerized Criminal History (CCH) databases and Interstate Identification Index (III) procedures.

Substitution Note: Additional relevant work experience may be substituted for the educational requirement on a year-for-year basis.

Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence. Must have or obtain (Texas Law Enforcement Telecommunications System) TLETS certification and CJIS Security Awareness certification within 6 months of hire date.

Regulatory knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal criminal law enforcement regulations, legislation, guidelines, policies and procedures, including III/National Fingerprint File Operational and Technical Manual/procedures.

Research and Comprehension – Must demonstrate sufficient knowledge of library, computer, and empirical research methods and sources to obtain meaningful primary and secondary data regarding a variety of subjects; and to assemble, correlate and analyze information.

Analytical and Problem Solving skills - Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Ability to analyze problems, identify causative factors, and apply actions to effectively resolve current issues and prevent recurrences of problem conditions. Must demonstrate an ability to accurately identify issues and problems, and determine optimal course of action and outcome.

Organizational skills - Must be organized, flexible, and able to prioritize in a multi-demand and constantly changing environment. Demonstrated ability to meet multiple and sometimes conflicting deadlines without sacrificing accuracy or timeliness; ability to work independently; and to understand and effectively apply complex oral and written instructions and procedures.

Interpersonal skills– Must exercise excellent interpersonal skills – position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with internal and external customers.

Customer Service skills – Must possess a keen awareness and commitment to providing excellent customer service; demonstrate a positive approach to providing assistance and striving for optimal outcomes; and able to actively and effectively listen to understand requests/issues.

Presentation/Communication skills – Must be able to effectively communicate and present information and/or training to individuals and a wide variety of audiences. Must be able to produce clear, concise, and professional documents, reports, and presentations.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with CJIS/JJIS and with Microsoft Office Suite (Word/Excel/PowerPoint/Outlook) and be able to learn new software/systems.

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety– Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices

Schedule - Availability for after-hour and weekend work is required.

Supplemental information:

**DPS employee who is selected for a position in their current salary group and state title will be transferred with no salary change.

DPS employee who is selected for a position in their current salary group with a new state title may receive an increase up to 3.4%.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.


PHYSICAL and/or ENVIRONMENTAL DEMANDS: ** The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Environment: Office;
  • Ambulatory skills, e.g. stand, walk, sit, stoop, kneel;
  • Hand-eye coordination and arm/hand/finger dexterity;
  • Ability to speak, hear, and exercise visual acuity;
  • Ability to transfer weights of 20 pounds anticipated for this position;
  • Driving requirements: Low Frequency (10%). Travel: 10% Number of Vacancies: 2

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.

Job Title: CCH Quality Technician, LES- Austin

Closing Date/Time: Fri. 10/28/16 11:59 PM Central Time

Salary: $3,293.41 - $3,812.74 Monthly

Job Type: Full-time, Regular, day shift

Location: Austin, Texas