Allergan Rep Product Surveillance (Austin) in Austin, Texas

Rep Product Surveillance (Austin)

Austin, Texas, United States at

Sep 22, 2016Post Date

151345Requisition #

Allergan plc (NYSE: AGN) is a bold, global pharmaceutical company and a leader in a new industry model – Growth Pharma. Allergan is focused on developing, manufacturing and commercializing branded pharmaceuticals and biologic products for patients around the world.

Allergan markets a portfolio of best-in-class products that provide novel treatments for the central nervous system, eye care, medical aesthetics and dermatology, gastroenterology, women's health, urology, anti-infective and cardiovascular therapeutic categories. With commercial operations in approximately 100 countries, Allergan is committed to working with physicians, healthcare providers and patients to deliver innovative and meaningful treatments that help people around the world live longer, healthier lives.

Our success is powered by our world-class team’s commitment to being Bold for Life. Together, we build bridges, power ideas, act fast and drive results for our customers and patients around the world by always doing what it is right.

Join one of the world’s fastest growing pharmaceutical companies!

At Allergan you will have the opportunity to thrive in a fast-paced, strategic environment where bold, innovative thinking isn’t just welcomed, it’s encouraged. Across all functions, we relish the opportunity to help our people fulfill their potential. Our rapid growth strategy means plenty of opportunities to step into the spotlight.

Position Description

Under general direction, the Commercial Product Surveillance Representative will investigate and maintain complaint files and determine reportability in compliance with regulations established by the FDA and international regulatory bodies. In addition will process claims for financial reimbursement and replacement products in accordance with Allergan’s reimbursement policy.


Education and Experience

  • AA degree, with two to three years previous experience in customer service or clinical setting; or equivalent combination of education and experience.

  • Bachelor’s degree is preferred.

Essential Skills and Abilities

  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, medical reports, and legal documents.

  • Ability to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.

  • Ability to use word processing, spreadsheet, and database applications. Ability to learn various software programs.

  • Ability to handle confidential data in accordance with HIPAA and related international standards.

  • Ability to function in a controlled environment regulated by the FDA and other regulatory authorities. The specific requirements include, but may not be limited to, FDA’s Quality System Regulation 21 CFR Part 820, FDA MDR regulation 21 CFR Part 803, International standard ISO 13485:2003, and the Canadian Medical Devices Regulations; 1998.

  • Knowledge of current MDR regulations, guidelines, and interpretations.

  • Knowledge of clinical, surgical techniques and procedures, and medical terminology.

  • Skill in demonstrating a professional phone manner.

  • Effective communication with physicians and nurses as required.

  • Expertise in complaint policies and requirements.

  • Ability to communicate effectively, orally and in writing, with employees and all other internal and external contacts.

  • Ability to learn about Allergan Medical’s products and procedures/techniques associated with their use.

  • Ability to take initiative and make decisions.

  • Ability to accurately perform detail-oriented work.

  • Ability to be flexible in changing daily workload priorities as directed.

  • Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment.

  • Ability to participate in multiple projects.

  • Ability to manage a high volume case load.

  • Ability to think critically and analytically to evaluate each record on a case-by-case basis.