Microsoft Corporation Support Eng in Bangalore, India

Role

A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.

Responsibilities

Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.

Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.

Write complex technical articles and sample programs for knowledge base.

Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Qualifications and skills should include

• Experience in Microsoft Operations Manager (MOM) and System Center Operations Manager (SCOM)

• Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server and Active directory.

• Exposure on SQL, IIS, SMS and SCOM will be good to have.

• Good English Communication Skills - Spoken and Written (including technical writing)

• Strong Trouble Shooting and problem solving skills

• Excellent customer Service skills and effective learning skills

Critical Exposure areas & Technical Specifications

• Experience in Microsoft Operations Manager (MOM) and System Center Operations Manager (SCOM)

• Strong experience in Windows Server, active Directory, monitoring products

• Trouble shooting and problem solving skills.

Customer service & support