Fairmont Trilingual Executive Assistant in Barcelona, Spain

Primary Location
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Trilingual Executive Assistant

**At Fairmont Hotels & Resorts, our Colleagues are with the exceptional service they provide to our guests – and also to one another. Showcase your interpersonal strengths as Executive Assistant, where your administrative and technical expertise will support successful operations and an unforgettable guest experience.

Hotel Overview: * *

Set in 25,000 square meters of breathtaking 19th century gardens, with unparalleled views of the stunning Barcelona skyline, this luxurious urban hotel with 432 elegantly appointed guest rooms and suites, provides a tranquil retreat in the heart of Spain’s celebrated second city. With a central location on the prestigious Avenida Diagonal and excellent transport links, the Fairmont Rey Juan Carlos I excels as both an impressive hub for business and a memorable base for exploring Barcelona and wider Catalonia.

Summary of Responsibilities:

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:* *

  • Personally greeting all internal/external guests, offering support and directing enquiries

  • Consistently offer professional, friendly and engaging service

  • Administer the day-to-day operation of the Executive Office

  • Prioritize all telephone calls, in-person visitors and schedule appointments

  • Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies

  • Maintain confidential filling system for correspondence, policies, standards, regulations and various matters related to the General Manager’s office

  • Complete and circulate meeting minutes as required

  • Assist departmental leaders in completing special projects as required

  • Writing responses to guest feedback in online channels and social media daily

  • Analyzing weekly and monthly online reviews and developing plans to increase the online reputation

  • Writing official letters to guests

  • Introducing of statistical data for reporting

  • Creating periodic reports

  • Following up of guest experiences

  • Updating customer profiles

  • Working and leading internal projects

  • Supporting the running of external events

  • Follow departmental policies and procedures

  • Other duties as assigned

Employee Status

Qualifications:

  • Previous experience in an administrative role required
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline an asset
  • Previous hotel experience preferred
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Proficiency in English, Spanish and Catalan

Visa Requirements: Work permit for Spain is a must

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: Spain-Barcelona-Fairmont Rey Juan Carlos 1

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Day Job

Travel: No

Closing Date: 03.Feb.2017, 11:59:00 PM

Req ID: BCN00165