Alorica Operations Team Manager- FSV in Beaumont, Texas
Responsible for supervising the activities of assigned operation employees to ensure quality performance, in-depth product knowledge, and adequate staffing in order to exceed the client's goals and objectives; ensure the availability of staff to answer procedure and product related questions in a timely and accurate manner ensuring adherence to departmental policy and procedures; make certain operations employees receive continuous development training after initial training has been completed in order to improve ability to service the client.
Applicant for this job will be expected to meet the following minimum qualifications.
* High school diploma or GED required. Bachelor's degree from an accredited college or university with major course work in business administration, marketing, or a related field preferred.
* Minimum of one year telemarketing or customer service experience required. Minimum of one year lead or supervisory experience preferred.
* Suite of office software packages
* Bilingual in English and Spanish as required
* Line groups requiring sales experience, minimum 6 months sales experience required
Requisition ID: 114743