HP Field Technical Support in Beijing, China
Field Technical Support
Manage HPI name key account support to
Support named major account E2E service delivery and TCE management.
Provides Service lifecycle management of HP key account to delight our customers.
Handle MA hot case handling and handle complaint case.
Support sales bidding & post-sales support
Service product selling.
Bachelor's or Master's (graduate) degree in Physics,Electronics,Product Design,Computer Science or equivalent
At least 5 years' experience in service delivery of IT industry, Understood commercial personal system product business and service delivery
Project management experience
Clear and effective communication skills/ Strong interpersonal skills and excellent communication skills (with HP internal various teams, Customer and partners);
Creative and can logically simplify to solve complicated problems/Good problem solving ability, sense of responsibility and hardworking
-Fluent listening, speaking, reading and writing English;
No shift premium (China)
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