Waste Management Dispatcher Combo 17008416 / Tupelo in Belden, Mississippi

This position is for a Dispatcher Combo with a location in Tupelo, MS. You will communicates back and forth with drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Duties and Responsibilities: Dispatch drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response; Work with routing specialists, route managers, and the service department to optimize routes; Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity; Assign routes and service tickets to appropriate drivers throughout the day and for the next day; Close service tickets each day; Handle fields incoming calls and e-mails from customer service and sales department; Manage requests for pick-up or container delivery; Initiate outbound calls to customers while drivers are on-site / location, resolving pick-up and other issues; Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues; Record and document information from Drivers and distributes to appropriate departments; Communicate with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues. Qualifications Include: High school diploma or equivalent; Six months of relevant work experience; Computer skills with ability to handle multiple programs and systems; Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices; Must have the desire and ability to learn proprietary software applications. Work Environment: Required to use motor coordination with finger dexterity most of the work day; Required to exert physical effort in handling objects rarely; Required to be exposed to physical occupational risks rarely; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely.Equal Opportunity / Affirmative Action Employer