Citi GDM - SBS - Digital and Customer Insights in Bengaluru, India

  • Primary Location: India,Karnataka,Bangalore

  • Education: Higher Degree

  • Job Function: Decision Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17056696


  • Analytic Project Execution:

  • Data analytics using data from EDW as well as other sources like Clickstream, NPS etc.

  • Learning new tools and techniques as required, and ensuring familiarity with all data sources

  • Ability to manage and develop analytic solutions to deliver on complex projects

  • Measure and own the business impact of work, set and manage partner expectations, manage timeliness around project priorities

  • Improves business processes to drive efficiencies

  • Is able to coach/mentor junior team members on theory/practical applications of relevant tools and techniques

  • Business Knowledge:

  • Develop business context and knowledge

  • Proactively seek out best practices and adopt the same in day to day functioning

  • Communication:

  • Independently manage communication with US based partners

  • Team work:

  • Collaborate with colleagues to leverage best practices



Analytical Skills:

  • Hands-on working with data

  • Proficient in Formulating Analytical methodology, identifying trends and patterns with data

  • Business Impact analysis

  • Hypothesis testing

  • Knowledge of segmentation

  • Basic knowledge of predictive modeling

  • Simple optimization

Tools and Platforms:

  • Proficient in MS Excel, PowerPoint

  • Proficient in SAS, SQL

  • Experience on Hive queries on Clickstream data

  • Proficient in using Adobe Site Catalyst/Adobe Discover

Soft Skills:

  • Highly self motivated

  • Client focus: Proficient in managing various stakeholders

  • Capability to act as an owner and deliver results

  • Effective communication and good interpersonal skills

  • Good time management

  • Structured thinking


  • 3-6 years of experience in analytics, including experience on Clickstream (Big Data) analytics

  • (Preferred) Exposure to analytics in financial services (Credit Cards, Retail Bank, Mortgage, Other Lending/ Liability products)


  • Highly numerate, as demonstrated by Masters in a numerate subject such as Mathematics, Operational Research, Business Administration, Economics etc. from Premier Institute or a track record of performance that demonstrates this ability