RCN Becocom LLC TAC Operator 1 in Bethlehem, Pennsylvania


Position Summary:

The TAC Agent is related to personnel that staff a Network Operations Center 24 Hrs a day, 7 Days a week. The position requires the agent to monitor, Triage and, if necessary, escalate to resolve critical network outages across the entire RCN Network. Additionally, the TAC agent provides Tier III support to the Customer Service Department and Field Customer Service Technicians and Sub-Contractors within the company for both Commercial and Residential lines of Business.

Principal Responsibilities:

  • Monitor the network and troubleshoot network equipment elements, such as: circuit and packet switching, Frame Relay, T1, T3, SONET equipment, fiber multiplexers, optical equipment, routers and customer premise devices**

  • Work with Field Engineers and System Maintenance Technicians**

  • Be a point of contact for other Network Operations Centers**

  • Work with Internet operations and support systems**

  • Work with voice switching and data network environment**

  • Act as a liaison to provide a high level Internal and External Customer Satisfaction**

  • Other duties as assigned**




  • High School Diploma/GED or equivalent

  • Prior experience with network management procedures in a Service Provider's Network Operating Center (NOC) or an equipment maintenance department.

  • Experience or knowledge of Internet operations and support systems

  • Experience in a voice switching or data networking environment

Years of Relevant Experience: 1+

Core Competencies:

  • Cisco/Juniper Router Switches, Aggregation Services Routers, UBR's, as well as Telecom Switches manufactured by Northern Telecom, Metaswitch, and Video Devices manufactured by companies such as Motorola, Pace, Arris, TiVo; such as Digital Addressable Controllers (DAC), and other related gear associated with delivering Video and Telecommunication Services.

  • Strong knowledge of Microsoft Office Suite and general tasks with Windows.

  • Familiarity, training or related experience with Network Management systems, such as Netcool Network Management Systems (NMS).

  • Ability to accommodate irregular scheduling to support business operations when required.

Position Requirements:


  • Use of fingers

  • Ability to distinguish colors

  • Ability to sit for long periods of time

  • Ability to make notes/write


  • Ability to concentrate for long periods of time

  • Ability to communicate concisely and understandably

  • Ability to shift priorities readily

  • Ability to ask questions and gather information

  • Ability to access circumstances/info and make sound decisions

  • Ability to receive negative or emotion-laden feedback without reacting negatively or with emotion

  • Ability to access procedures and follow them

  • Ability to work with minimal supervision and maintain a high degree of productivity

  • Emotional and mental stability


  • Works Inside

  • Working closely with others

  • Working alone

  • Irregular hours/rotating shifts

  • Working weekends

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Requisition Number: 16-0233

Post Date: 9/2/2016

Title: TAC Operator 1

City: Bethlehem

State: PA