NOCTI Operations Specialist in Big Rapids, Michigan

NOCTI is seeking applications for an Operations Specialist. This position is responsible for providing support for order entry, technical support for online systems and customer service for all operations activities. Essential duties and responsibilities for this position include the following: liRetrieve, verify and process client orders for NOCTI and NOCTI Business Solutions./li liConduct customer follow up on orders as appropriate./li liProvide customer service via email, phone and LiveChat by answering questions, furnishing information, resolving complaints and providing follow-up to customers./li liProvide technical assistance for online systems, including but not limited to covering the technical-support phone line during business hours and occasionally after business hours./li liMaintain records by logging customer interaction, managing customer databases, filing documents, archiving materials and retrieving documents when required./li liAdhere to NOCTI/NBS and Operations processes and procedures to ensure smooth and efficient work flow./li liProvide support in other operations areas when needed./li liOther duties as assigned (e.g., data entry projects, proofreading projects, general clerical support)./li /ul