HP Channel Services Partner Manager in Boise, Idaho
Channel Services Partner Manager
A3 Channel Service Development Manager is responsible for the A3 / Channel Managed Print Services - Services Relationship with all service delivery partners and resellers in the assigned area. Regular meetings at partner’s locations focused at growing the HP branded services and reducing costs of partner delivery. Duties may include, but not be limited to, managing the customer satisfaction of services provided by partners, services revenue growth through promotion of the LifeCycle Delivery programs, cost of services delivered by partners and managing local HP direct delivery issues raised through partners. This is a Full-Time position, with Standard Hours- 8-5, Monday through Friday. Travel expected > 50%
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and Worldwide (WW) teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value
Utilizes technical and business skills to lead complex cross functional activities that drive continuous growth of the services business
Provides mentoring and guidance to peers and lower level employees
Working with regional / WW teams to represent the business on behalf of the geography covered Numerous products and services
Education and Experience Required:
8+ years to establish proven track record in Service Business Management
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
Managed Print Services experience
Knowledge and Skills Required:
Medium to high knowledge of Information Technology (IT) and services industry
In-depth knowledge of company organization and policies, HP Services (HPS) services offerings, end to end processes, tools, and routes to market.
Problem detection and analysis of root cause
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
Demonstrated skills in planning and financial analysis
Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
Good presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on Worldwide (WW) basis.
Thorough knowledge of administrative and technical practices
Proficient with the Microsoft suite of products (Excel, Word, PowerPoint, etc.)
Thorough knowledge of the various partners programs and tools (Partner One, Service One, Professional Services Provider, Partner Portal, GCSN etc.).
Detailed knowledge of HP Service Delivery and escalation processes.
Ability to work with all levels of management with partners and internal HP
Strong communication skills both verbal and written.
Strong Customer / Partner relationship building skills
Ability to perform while under high-pressure situations.
Demonstrate consistent, acceptable performance of all business fundamentals
No shift premium (United States of America)
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