Hermes Parcelnet Field Manager - Peak Fixed Term Contracts in Bolton, United Kingdom

The UK's largest home delivery courier network, Hermes deliver more than 190 million items a year on behalf of the biggest names in retail. Our 10,000 hard working lifestyle Couriers make this happen and provide a high quality doorstep service, with our Delivery Managers supporting and inspiring them along the way.

The Delivery Manager is essential in overseeing and managing the region’s couriers ‘final mile’ delivery service.

Your job will be to ensure that the business and customer expectations are met along with making sure KPIs are continually monitored in order to develop contingency planning, issue resolution and escalation management. As the ramp up of activity for Christmas actually begins now, we are recruiting for fixed term contracts to join the business and support our teams in maintaining that great service through the busiest season. However, there is potential for permanent opportunities after the peak period.

You'll have accountability for specific tasks such as:

  • Reviewing the service performance with self-employed couriers for all delivery types

  • Working alongside the Compliance Manager on targets

  • Interviewing, selecting and on-boarding couriers that fit the courier profile

  • Negotiating service cost, pay rates & rate reviews for couriers

  • Responsible for Service performance in nominated Sub Depots

You will have the passion, drive and confidence to work with depots across the region as part of a growing team. Ideally you will be immediately available or able to start on short notice and we are looking for commitment for the duration of the contract.

Essential Skills for the role:

  • Prepared to deal with challenging situations

  • Adaptable to different styles and behaviours within the team

  • Be an effective communicator (to couriers)

  • Problem solving and planning effective contingencies and solutions

  • Competent negotiation skills

  • Competent in data interrogation and basic understanding of excel and well as being computer literate

  • Professional appearance, articulate and able to communicate confidently at all levelsWe welcome applications from candidates with a background in Operations, Logistics, Sales and Retail.

We offer you:

  • A contract until the end of January 2017.

  • Full training along with a supported induction process

  • Company car

  • Mobile phone and IPad

  • Retention Bonus

  • £42 monthly meal allowance

Hermes isn't just about parcels, it's about people and being part of a team. Building those key relationships internally and externally, delivering an excellent customer service experience. If you are self-motivated, thrive on daily challenges and enjoy working as part of a team, we want you to be part of Hermes!

ID: 2016-4848

Advertised Salary: 25,500