Veterans Affairs, Veterans Health Administration Supervisory Medical Support Assistant-External in Boston, Massachusetts

Veterans Affairs, Veterans Health Administration
1 vacancy in the following location:
  • Boston, MA
Work Schedule is Full Time - Permanent

Opened Friday 10/14/2016 (9 day(s) ago)

** Closes Friday 11/4/2016 (12 day(s) away)

Job Overview

Service: Surgical Vacancy Identification Number (VIN): 1824356



OUR MISSION:To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.**

Current VA employees should apply under RS-17-KA-1824358.


  • US Citizens & current permanent Federal employees of other agencies.

Surgical Service is recruiting for two Supervisory Medical Support Assistant. The incumbent(s) has full administrative and professional responsibility for planning and directing the MSA's activities related to clinic management. In addition, the incumbent(s) is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. The incumbent(s) supervises and, when necessary, performs duties related to specialty clinic access specifically the oversight of MSA actions related to scheduling, consult review, encounter completion and overall clinic management. The incumbent(s) will provide hands on training of new hires as well as assist Patient Services in the roll out of new activities as well as annual reviews. In addition, the incumbent(s) will provide and review various encounter, access and wait list reports and address clinic specific issues on a daily, weekly and/or monthly basis. The incumbent(s) plans and directs specialty clinic program activities at their assigned station and has supervisory responsibility of the assigned MSA 6 & MSA 7 staff related to scheduling, consult review, encounter completion, and overall clinic management. They are responsible for the daily staffing of the specialty clinics, assuring adequate support staff is available.

WORK SCHEDULE: Full-time Mon-Fri 7:30am -4:00pm

Functional Statement #: 909240

NOTE: Travel and relocation expenses are not authorized. NOTE: Selectee may be required to work at any Boston Healthcare System campus, as needed. NOTE: Candidates who meet the qualification requirements within 15 calendar days following the closing date of the announcement will be considered. NOTE: Appointment/promotion is subject to review and approval of the Professional Standards Board. NOTE: Narrative responses to the knowledge, skills and abilities (KSAs) will be required from the selectee in order to proceed with the appointment.

NOTE: This position is above the full performance level.

Travel Required
  • Occasional Travel
  • Selectee may be required to work at any Boston Healthcare System campus, as needed.
Relocation Authorized
  • No
Job Requirements
Key Requirements
  • Must pass pre-employment examination
  • Must be proficient in written and spoken English
  • Background and-or Security Investigation required
  • Selective Service Registration is required for males born after 12/31/1959.

Basic Requirements:

  • U.S. Citizenship: To be eligible for appointment in VHA, an applicant must be a citizen of the United States (U.S.)
  • English Language Proficiency: Medical Support Assistants in VHA that are appointed under authority of 38 U.S.C., chapter 73 or 74, must be proficient in written and spoken English
  • Physical Examination: Selected candidates for this position must undergo a pre-employment medical examination and be found suitable to perform the essential duties of a Medical Support Assistant. (These medical exams are conducted by the VA at no cost to the candidate).
  • Experience and Education: (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) Education. One year above high school; or (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
  • Certification: None required.

GS-8 Qualification Requirements

In addition to meeting the basic requirements, applicant must have:

  • One year of experience equivalent to the next lower grade level (GS-7)* working collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.), developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA/medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitating/processing secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). (*To receive credit for these skills, they must be documented in your application/resume.)

KNOWLEDGE, SKILLS AND ABILITIES: In addition to meeting the minimum qualification requirements, selectee must fully demonstrate your Knowledge, Skill and Ability as it relates to the items below. Any information indicated in your narrative response will be verified by your resume/supporting documentation.

  1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
  2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
  3. Ability to provide briefings, orientations, staff development, and training.
  4. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

PLEASE NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements:

  1. Light lifting, under 15lbs
  2. Light carrying, under 15lbs
  3. Far vision correctable in one eye to 20/20 and 20/40 in the other
  4. Mental and emotional stability

The Department of Veteran Affairs must provide reasonable accommodations to applicants with disabilities where appropriate.

Security Clearance


Additional Information
What To Expect Next

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate (s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJobs Resource Center.


VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.

Other Information

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status.

Salary Range: $48,537.00 to $63,095.00 / Per Year

Series & Grade: GS-0679-08/08

Supervisory Status: Yes

Who May Apply: US Citizens & current permanent Federal employees of other agencies.

Control Number: 453290900

Job Announcement Number: RS-17-KA-1824356