JOB REQUIREMENTS: Essential Functions: Guest Service/Shift work Ensures guests are welcomed into the store. Ensures consistency in beverage and bagel preparation Develops personal ongoing relationships with customers Supports Team Member functions as necessary to provide seamless customer service to guests. Employee Relations/Coaching: Manages team to ensure positive customer experience Creates a positive atmosphere for the staff Provides ongoing feedback to team members on their successes and areas for improvement Provides tools to help Team Members sell coffee and bagels, and to promotional items Coaches team members on such items as proper methods of brewing, crafting drinks and teas, bagel picking, sandwich making, register and cash handling, other daily shift tasks and methods in guest services. Take charge and utilize resources when problems arise; develop solutions before contacting General Manager. Promotes professional growth of Team Members. Administrative: Assists in creating schedules when needed Compiles the shift log Supports financial reviews Supports new product rollouts. Caribou Coffee and Einstein Noah Restaurant Group, Inc. are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and Individuals with Disabilities and do not discriminate based on gender, identity or sexual orientation. ***** OTHER EXPERIENCE AND QUALIFICATIONS: At least one year of restaurant, retail or customer service experience required, or properly trained and approved by Einstein Noah Restaurant Group Inc, to take responsibility as a Shift Supervisor. Knowledge of store operations ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D3E64A63EE614033