HP Collection Analyst - English and Italian in Bucharest, Romania

Collection Analyst - English and Italian

Description -


  • Limited relationship, transactional driven accounts

  • Follows standard collection strategies, with shorter follow up and limited customer engagement

  • May act as resolver on short-term; quick fix disputes

Customer/Internal Partner Engagement :

  • Identify appropriate customer contacts to obtain payment or identify and resolve issues

  • Follow up in a timely manner on aging items, customer requests or issues via phone, fax or email.

  • Document all collections activities in designated system/local files following standard commenting procedures

Escalations and Internal Collaboration:

  • Escalate issues following standard processes to C&C resources, internal partners or customer contacts as appropriate with minimal supervision:

  • Identify disputed items and assign to appropriate owners escalating to drive resolution as needed

  • Identify, investigate and escalate “at risk” customers and disputes, making recommendations on reserve or write off decisions

  • Identify, investigate, and obtain appropriate approvals for refunds, write-offs and offsets as per policy and process

Planning and Governance:

  • Prioritize actions and workload to meet/exceed metrics with minimum supervision.

  • Forecast month-end/quarter end aging results for assigned portfolio.

  • Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.

  • Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements

Development Activities:

  • Complete required training scheduled by HP and/or C&C management in a timely manner

  • Support or participate in projects at team, region or global level as assigned

Education and Experience Required:

  • First level university degree with a focus in business or economics recommended or equivalent experience.

  • Typically 2-4 years of experience

Knowledge and Skills Required :

  • Good written and verbal communication, negotiation, and conflict resolution skills.

  • Excellent English skills and Italian at advanced level

  • Basic accounting knowledge

  • Good problem solving skills

  • Familiarity with computers

  • Basic prioritization skills

  • Basic understanding of HP's Order Management Process

  • Basic understanding of HP's Dispute Management Process

  • Basic understanding of collection processes and financial concepts

  • Basic Influence Skills

Job -


Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -


Relocation -


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