Robert Half Office Team Account Manager in Carrollton, Texas
The Account Manager position is in our packaging, printing, and disposable goods segment and is responsible for building customer loyalty and confidence by receiving and responding to customer inquiries via all channels. Works directly with the customer and sales professional as a main source for Veritiv products, service, and problem resolution. Ensures that customer expectations are met. Continually strives to improve customer relationship.Job Responsibilities: Communicates with customer to understand needs and concerns Develops solutions for customer independently as well as with field rep or manager Performs basic merchandising and order placement independently or with assistance from internal merchandising team supporting the direct order entry and follow up on those orders Places, Monitors, and Tracks customer orders received Manages and tracks all back order and open orders Processes credits and returns in a timely manner Identifies, monitors and resolves potential problematic customer issues including service failures etc. Maintains open lines of communication with external and internal customers Solves a range of straightforward problems; analyzes possible solutions using standard procedures Recommends changes in process and procedures based on customer feedback Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction Uses available toolset to organize and communicate Upsells, Cross sells and substitutes items Performs other related duties and responsibilities as required or assigned Contributes to providing a safe work environmentRequired Skills Punctual and regular attendance Good customer service skills (friendly, courteous and helpful) Good communication skills (listening, verbal and written) Basic negotiation skills Ability to recognize and resolve majority of issues independently Consistently exhibits high level of motivation and sense of urgency, exceptional follow-up and problem solving skills Ability to prioritize, set and consistently achieve goals, strong time management skills Good team player (peers, other functions, management) Good understanding of Veritiv products, services, processes and procedures Demonstrates a willingness to learn Good system skills including but not limited to: Salesforce, Zilliant/P2P, Uniscore/MAX, SFD/DataPoint, Microsoft Word and Excel Can communicate to all levels within the organization.
OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.
Our parent company, Robert Half, once again was named to FORTUNE® magazine's list of "World's Most Admired Companies" and was the highest-ranked staffing firm. (March 1, 2016)
Contact your local OfficeTeam branch at 888.981.6731 or visit roberthalf.com/officeteam to apply for this job now or find out more about other job opportunities.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Equal Opportunity Employer M/F/Disability/Vet
Req ID: 04018-0008848386
Functional Role: Secretary/Admin Asst
Postal Code: 75007
Compensation: $16.00 to $18.00 per hour
Requirements: Required Experience 2-5 years Customer Service experience required 2-5 years industry experience preferred High School diploma/GED required; Associates/Bachelor degree preferred