AXA Employee Benefits – Customer Service in Charlotte, North Carolina

Employee Benefits – Customer Service

Employee Benefits – Customer Service

NC, Charlotte

Job ID : 40887

Job ID :

Company Description

AXA is a leading financial protection company, committed to fostering and maintaining a diverse, multicultural and inclusive environment, and one of the nation’s premier providers of life insurance and annuity products. The organization was established in 1859 and we are committed now more than ever to helping clients meet financial goals in all stages of their lives. One of the hallmarks of our proud heritage is providing world-class customer service.

We're always looking for smart and talented people to help us develop new and innovative ways to expand our product portfolio, reach new customers and serve well the clients already a part of the AXA family.

Job Purpose

Candidate will be a member of AXA’s Customer Service team supporting AXA’s Employee Benefits business responsible for the following:

  • Operate as the lead benefit educators and point of contact specific to AXA’s Employee Benefits customer’s

  • Customer inquiries related to product, coverage and administrative guidelines

  • Group eligibility administration – additions, changes, terminations

  • Employer billing inquires related to invoice administration, reconciliation and website support

  • Ad hoc technology support and training for Brokers, Employers and Employees related to AXA’s EB360 website and enrollment platform (Bswift)

  • Build and maintain strong, long-lasting customer relationships

  • Ensure the timely and successful delivery of solutions according to customer needs and objectives

  • Assist with high severity requests or issue escalations as needed

In support of the above function, candidates will:

  • Contribute to definition of processes and documentation of written procedures

  • Meet service level agreements and support reporting on key performance metrics

  • Demonstrate expertise leveraging technology tools and platforms to conduct day to day job responsibilities

Customer Service team will have the support of AXA’s Operations and Technology team to implement all necessary technology support capabilities, including telephony, CRM and enrollment.


Required Qualifications:

  • Three years of proven Customer Service/Relationship Management in Employee Benefits with familiarity of the following products – Life/AD&D, Dental, Vision, Short and Long Term Disability.

  • Life and Health Insurance License

  • Proven ability to manage multiple projects at a time while paying strict attention to detail to ensure timely customer resolution

  • Excellent listening and presentation skills

  • Excellent verbal and written communication skills

Preferred Qualifications:

  • Spanish speaking candidates a plus

  • Candidate must possess a Customer centric mindset

  • Demonstrate proficiency with leveraging technology to optimize Customer Service capabilities

  • Candidate must have experience with Enrollment platforms, Bswift platform a plus

  • Ability to operate in a challenging and fast-paced team environment

  • Possess a high level of reliability, responsibility and organization

Other information

NOTE: AXA participates in the E-Verify program.

In addition to competitive compensation and an outstanding benefits package including 401 (k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

AXA is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.