Rush University Medical Center Clinic Coordinator 2 - MSP ObGyne Oak Park in Chicago, Illinois
Are you a friendly, outgoing, well-rounded, front desk professional interested in an administrative career for a dynamic clinic? If this describes you, you may be the right candidate for the Clinic Coordinator position at Rush University Medical Center!
This position is located in the OAK PARK Location
Position Highlights: Day Shift (between the hours of 7AM to 5PM). Competitive candidates will have flexible availability to work evening and rotating Saturday shifts as needed. Effectively performs all receptionist duties to ensure front desk is maintained and operated in orderly and efficient manner to facilitate workflow and optimize the patient experience. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures, including complying with all Rush University Medical Group Customer Service Standards.
Principal Duties and Responsibilities: Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients. Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts. Coordinates information flow in and out of the clinic. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request. Schedules, cancels and reschedules patient appointments, procedures, and surgeries. Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows. Obtains necessary pre-authorizations. Appropriately transfers patients to pre-registration for insurance verification per RUMG policy. Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation. Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages. Maintains and retrieves medical records per HIM and office protocol. Problem solves issues by seeking out the appropriate resources. Works cooperatively in a team environment. Demonstrates compliance with RUMG Customer Service and Performance Standards (attached). Performs other duties as assigned.
Knowledge, Skills and Abilities: High school diploma required and medical office experience preferred Basic computer knowledge required Attention to detail and accuracy Excellent customer service and interpersonal skills Sensitivity to patient health information and protection of confidentiality Ability to utilize EPIC efficiently (Please Note: Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.) Ability to sit for several hours each day and remain professional and calm under stressful situations Ability to adapt to change and be flexible
Company Highlights: Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care. Rush's new 14-story hospital is the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology. Rush offers a competitive salary, valuable healthy living benefits to include: health, dental and vision to help you maintain and improve your health. Rush also offers several ways to invest in your future. Whether you're saving for retirement or a child's education, Rush offers benefits to help you make the most of your moneynow and in the future Leading academic medical center, acute care hospital w/ 676 licensed beds.
Rush University Medical Center is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason prohibited by law.
Job Title: Clinic Coordinator 2 - MSP ObGyne Oak Park
Full/Part: Active Regular FT (72 to 80 hours per pay period)
Job Number: 2017-1842