JPMorgan Chase Commercial Banking - Operations Team Lead - Wholesale Lending Services - Chicago, IL in Chicago, Illinois

Commercial Banking - Operations Team Lead - Wholesale Lending Services - Chicago, IL


This position oversees daily production and performance of client service representatives who provide loan operations support to both internal and external customers.

General Responsibilities:

  • Provide mentoring, training and assistance to new and existing team members

  • Daily monitoring, assigning, processing and controlling of workflow and volumes

  • Communicate and reinforce policies and procedures

  • Collaborate on procedural writing and team execution

  • Conduct first-level research on production issues, and assist with escalations and team questions

  • Represent team/manager on internal and/or market calls

  • Provide ongoing feedback to manager on team and offer process improvements and suggestions

  • Subject Matter Expert

  • Other duties as assigned


  • Excellent written and verbal communication skills

  • Strong organization and time management skills with the ability to prioritize and manage a variety of tasks

  • Ability to partner effectively and foster a positive work environment

  • Must have excellent customer service skills with ability to resolve problems and escalated issues

  • Strong analytical and problem solving skills

  • Excellent interpersonal skills with the ability to influence and lead a diverse team

  • At least two years of related loan processing/customer service experience required

  • Ability to work overtime as needed

  • At least 2 – 3 years contact center or loan servicing experience

  • High School Diploma or equivalent required

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Job Loan Processor

Primary Location US-IL-Chicago-Chase Tower Chicago / 10468


Schedule Full-time

Job Type Standard

Shift Day Job

Travel No

Req ID: 170028896