BMO Financial Group Practice Manager; Project Management Office in Chicago, Illinois


The PM Practice Manager is accountable for supporting all aspects of practice management for the Technology PMO including hiring, onboarding, training, coaching, career development and the Practice Management CoE for an assigned portfolio.

Will establish manage and govern the PMO project practice management framework (including, tools, processes, programs and forums related to practice management) enabling execution of multi-year enterprise-wide projects consistent with enterprise Project Management policy that improve employee productivity, engagement and advocacy in alignment with Technology and BMO’s overall business strategy.

The Practice Manager is accountable for supporting the PMO Head in defining, establishing, and ensuring that the PMO has the resource capability and capacity for the delivery of the technology program/project delivery strategy and action plans that will successfully meet the business requirements. The PM Practice Manager acts as the principal owner and point of contact for the, PMO Heads LOB including P&C Canada, P&C US, Wealth Management, Channels, Corporate, Capital Markets, Finance LOBs and Enterprise Infrastructure in the allocation and assignment of well qualified Program and Project Managers who are responsible for the execution of all facets of technology project delivery, focused on the on-time, on-budget and on-scope delivery of programs, projects and initiatives.

The Head of PMO Practice & CoE is also accountable for 360 Feedback and Talent Modeling for skills, profiles and competencies of the PM Teams, consisting of 170 resources. (FTE & Contract)

The incumbent has a clear understanding of the portfolio’s requirements as it pertains to servicing the PM resource needs of the business and directs the allocation and assignment of program and project management resources delivering work within the LOB portfolios ensuring the right level of expertise in each LOB.. Regular involvement with the PMO Heads LOB is also a requirement of the role. As a member of the centralized Technology Project Management Office leadership team, the incumbent will also work with the Vice President and Head PMO to shape the strategic direction of the team to ensure technology systems, applications, and processes meet current and future business needs and to support execution of the broader centralized PMO strategy.

The new model for Technology Project Management requires “thought leadership” and the Head PMO Practice & CoE is integral to developing “thought leadership” in the PM Team.

Key Accountabilities

Strategy & Planning

  • Develop and maintain a 12-18 month rolling resource management plan that maps to the technology and business strategies and plans.

  • Liaise with the PMO Heads LOB and LTOs to allocate PM resources to projects project priorities and develop and maintain demand/capacity model that drives a financially sound integrated 12-18 month Portfolio Pipeline plan for PM resources.

  • Support the design of program and project team structures to deliver on-time, on-budget and on-scope results within risk tolerances without undue project management overhead.

  • Monitor the results, effectiveness, and overall quality of the project resource services offeredLead efforts to continually improve the actual and perceived “return on investment” of project management resources.

  • Collaborate closely with peers across Technology, clients, vendors, Technology Infrastructure and various other technology support groups to drive benefit from cross functional/organizational synergies

  • Assess the impact of BMO Technology projects and initiatives and procedures and support the PMO Office and Team in making adjustments to internal operations as necessary to improve performance of project management teams

  • Have full understanding of all work included in the annual technology plan including value of planned initiatives

  • Rapidly respond to changing business priorities and requirements and re-prioritize delivery plans, as required

  • Stay abreast of emerging project management, technical, and related business trends to ensure programs and projects drive stated benefits and create a competitive business position.

  • Develop Talent Modeling strategies and processes to ensure PM Teams have the required skills, knowledge profiles and competencies to deliver on all assignments.

Operational Management & Execution

  • Oversee the allocation and assignment of PM resources providing appropriate approvals, guidance, and resources. (Right resource at the right time)

  • Accountable for the PM resourcing strategy (1-2 year view) and resourcing plan (3-12 months) through:

  • Headcount management including hiring as needed

  • Facilitating discussions around people issues and resource constraints and challenges
  • Understanding business plans as it impacts headcount and resource plan
  • Succession Planning
  • Employee retention
  • Employee training

  • Leadership development plans developed including talent management

  • Performance management and measurement of the PM team including coordination of related processes

  • Identify gaps in capability &/or capacity and develop plans to address.

  • Develop and implement comprehensive training plans to continually grow project management skills and capabilities.

  • Work with PMO Office to ensure premises plans and resources are in place.

  • Ensure effective communications in place.

  • Deploy resource management tools, templates and processes to facilitate the on time allocation of scarce resources.Managerial Leadership

  • Execution of all HR programs and initiatives, consistent with organization direction and strategies including but not limited to:

  • Annual Employee Survey

  • Talent Management’
  • Total compensation including Base and Incentive Pay
  • PPA Process
  • Rewards & Recognition

  • Provide leadership to 170 plus functional reports. (direct & indirect)

  • Provide leadership to team reports in the form of career development, coaching and management direction

  • Prioritize work in alignment with project management practices, business goals, organizational set strategies and objectives

  • Provide input into project and program manager selection, goals, midyear evaluations, year-end evaluations, and development plans

  • Ensure individual objectives are met by reviewing project-related performance with program and project managers regularly

  • Provide effective coaching to maximize performance, promote accountability, and maintain a team environment

  • Obtain 360 Feedback on team and incorporate into PPA processes

  • Make decisions related to allocation and assignment of PMs based on priorities within the context of overall T&O workload, investment plan, and business partner vs. enterprise factors

  • When required arbitrate placement of resources for key assignments based on work priorities, and make decisions on resources who will become indirect reports

  • Set success criteria and priorities for people delivering strategic or high profile, or multi-platform projects

  • Provide leadership, direction, and oversight for grade 9 employee Program Manager Resources leading programs within the Head of PMO’s portfolio. Provide performance feedback, coaching, and mentoring for these resources during the formal evaluation process and throughout the year.

  • Establish and adjust as needed Centres of Excellence within the PM team that align to LOB requirements and allow flexibility to allocate and assign the best qualified PM to the right project at the right time where needed.Financial Management

  • Understand financial requirements and work with PMO Head, PMO Office and Finance to support financial analysis, planning and forecasting to identify strengths, opportunities, weaknesses and threats, and develop recommendations for plans to address within the Portfolio

  • Provide ongoing support of results for VP, Project Management to assist in assuring objectives are being met, recommending actions as required to remain on track

  • Manage PM training and expenses budgets as directed by VP & Head PMOAuthorities

To deliver on these accountabilities, the Head PMO Practice & CoE must have the following authorities:

  • Make decisions related to allocation and assignment of PM resources within the context of overall T&O workload, investment plan, and business partner vs. enterprise factors

  • When required arbitrate placement of resources for key assignments based on work priorities, and make decisions on resources who will become direct reports

  • Set success criteria and priorities for PMs delivering strategic or high profile, or multi-platform projects

  • Make or contribute to decisions that affect cost,quality and timeliness of deliverables

  • Approve training and expense budgets as authorized or delegated by VP & Head PMOScope & Impact

[1] Targeted 8 direct reports- In this new model of delivery services within PMO, the Head PM Practice & CoE will oversee 170 plus program and project managers. The PMs will be varied in their skills and roles and will functionally report to Resource Managers and matrix to PMO Directors LOB.

The Head PMO Practice & CoE will also be functionally managing the project directors working on the program portfolios.

[2] Estimated # of projects staffed concurrently – 75-150, with an total value of up to $1Billion

Scope : North America, Global and International

[3] People Impact – Work with very senior leadership groups across IT and Business to allocate well qualified Program and Project Managers to the right project at the right time.

Desired Behaviors

  • Demonstrates excellent relationship management behaviors and is an effective communicator

  • Role model “thought leadership” within the PMO Team

  • Demonstrates excellent program and project management skills with drive and scope negotiation capabilities.

  • Provides effective challenge to assumptions in the allocation and assignment of PMs to ensure optimum staffing of PM positions on any given project or program

  • Collaborative and responsive to PM support requests and needs and adaptive to changing requirements

  • Strong people management skills and an advocate for PMsKey Performance Indicators

  • Delivery of business outcomes of project

  • Delivery of benefit tracking mechanisms

  • Deliveringon time, cost and scope

  • Capability and Capacity = Demand

Cross-Functional Relationships

  • Primary contact for PMO Heads LOB and LTOs Senior Executives in the allocation of PM resources

  • Actively participate in PM resource planning with stakeholders as needed

  • Strong influencing, negotiating and partnering relationships with CIO, LTO, C&S, Ops, Business Partners, dev ops and architectural teams.


Knowledge & Skills


  • Possesses a university degree and/or 15 years relevant work experience

  • Possesses advanced knowledge and 15 years of experience in project and program management, including managing large-scale projects or programs of significant complexity and value with high risk

  • Industry-specific knowledge and experience is an asset

  • Exhibits a strong working knowledge of core BMO leadership competencies including knowledge of the business environment and products, understanding of the workings of the organization and procedures, and proficiency in the use of standards/tools and methodologies, as achieved either by direct BMO experience or industry equivalent experience.

  • Demonstrates experience in building a project management office structure and operations

  • Expert knowledge of organizational change management


  • Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity

  • Expert change leadership and change management skills

  • Proven people manager, able to motivate and attract well qualified PM candidates.

  • Expert risk management skills

  • Applies an appropriate depth of perception, discernment and judgment to effectively direct the RM Team in a changing and evolving environment

  • Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive

At BMO Harris Bank, we have been helping our customers and communities for over 130 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Field:

Project Management

Job Schedule:


Primary Location:

United States-Illinois-Chicago