Hub International Programs Account Representative in Chicago, Illinois

Programs Account Representative

Location: Chicago, Illinois, United States

Department: Account Management & Service

Job Type: Full-time

Required education: High school or equivalent

Required experience: 1-2 years

Required travel: No travel required

Date posted: 18-Oct-2016


This role requires an individual who is professional and who displays the drive, determination, and self-motivation to meet the needs of our Programs operations. Specifically, your mission will be to service and maintain existing accounts while uncovering opportunities for increasing business.


  • Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues.

  • Be primary point of contact for all incoming service calls through a call center environment.

  • Process quotations, binders, certificates of insurance, new business, renewals, cancellations, endorsements, and first report of claims as needed.

  • Maintains complete and accurate files and inputs necessary data on the company’s agency management system.

  • Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business.

  • May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

  • Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

  • Develops new business from existing accounts and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate.

  • Execute daily job responsibilities, particularly coding of claims presented to Trust Veterinarians.

  • Maintain service standards as outlined in the procedure manual.

  • Maintain confidentiality requirements regarding insurance coverage.


  • High School diploma or equivalent; AA and/or college degree preferred

  • Hold Illinois producer license appropriate to the position or secure within 60 days and meet bonding requirements.

  • Superior customer service and problem solving skills

  • Excellent oral and written English communications kills

  • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems

  • Ability to work in a positive team environment

  • Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business if required