Vantiv Associate Settlements Specialist in Cincinnati, Ohio
GENERAL FUNCTION: Review, research, and contact merchant account holders as necessary to resolve billing and settlement return issues. Create ACH entries if needed to debit or credit merchant accounts. Understand banking and ACH rules to prevent or remedy underlying return issues. Maintain accurate internal records across multiple systems. Respond to both external and internal inquiries in an accurate, timely manner. May reconcile difficult accounts and conduct specialized research projects as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Contact merchants or other internal contacts to obtain necessary information to resolve rejects. Must be able to provide detailed explanation of billing processes and statements.
Initiate account updates including DDA changes and routing number changes via MDS, while ensuring the proper documentation has been received to validate the account update within Compliance guidelines.
Process monetary adjustments to customers via CAPS, Miscellaneous Adjustment System, ACE, AMP.
Research and resolve ACH rejects both internally through UDS and from the FED.
Perform detailed analysis to determine inactive merchants and work with various internal departments as well as third-party vendors to complete merchant closure process and ensure future invoices aren't sent to merchants.
Produce daily, weekly, and monthly statistical reports.
Maintain and meet all Service Level Agreements on a daily basis.
Responsible for developing and maintaining appropriate business relationships with internal and external customers.
Provide timely responses to merchants, Commercial Client Services, Relationship Managers via fax, phone, or email.
Understand and be able to articulate the merchant credit card processing process from authorization to settlement.
Respond to all phone calls and emails promptly and in a professional manner.
Assist other areas of Operations, as requested by manager.
Ability to train new associates in the area.
Adhere to department standards for quality, productivity, and attendance.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school diploma or its equivalent.
Strong analytical and decision-making skills.
Basic knowledge of personal computer in a Windows environment. Excel, Access, and PowerPoint preferred.
Strong organizational and customer service skills.
Ability to work well with others, as well as independently.
Ability to clearly communicate verbally and in written form.
Prior collections/settlement experience a plus