Vantiv DataStage ETL/DW Support Engineer in Cincinnati, Ohio

Technology Engineer of Enterprise Data Warehousing:


Technology Engineer of Enterprise Data Warehousing, IT - Corporate Functions provides on-going support of critical data warehousing and reporting systems.


  • Work directly with an onshore/offshore IT support team responsible for operational performance of critical financial and corporate systems: IBM DataStage (versions 8.5 and 11.5), SAP Business Objects (versions 3.1 and 4.0), the Enterprise Data Warehouse (Oracle), IBI WebFocus

  • Level 2/3 responsibly and LOB point of contact responsible for daily and month-end billing cycle process.

  • Continuously provide SME knowledge to promote the operational health and monitoring of production environment of corporate systems

  • Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.

  • Support production escalations and manage issue through resolution to stabilize operational environment(s).

  • Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.

Technical Skills:

  • Experience with multiple distributed system environments, including Windows, Linux and UNIX.

  • Detailed and proven experience with:

  • IBM DataStage

  • Business Objects, WebFocus or comparable enterprise-level reporting tool

  • Data Warehousing concepts and ETL experience


  • Bachelor's degree plus 3-5 years of experience in IT support and experience required; proven results using analytics to drive business decisions, ideally in a Data Warehousing role

  • Proven ability to troubleshoot application issues in a complex production environment

  • Passion for recognizing and solving problems to deliver actionable business insights.

  • Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.