Vantiv DataStage ETL/DW Support Engineer in Cincinnati, Ohio
Technology Engineer of Enterprise Data Warehousing:
Technology Engineer of Enterprise Data Warehousing, IT - Corporate Functions provides on-going support of critical data warehousing and reporting systems.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Work directly with an onshore/offshore IT support team responsible for operational performance of critical financial and corporate systems: IBM DataStage (versions 8.5 and 11.5), SAP Business Objects (versions 3.1 and 4.0), the Enterprise Data Warehouse (Oracle), IBI WebFocus
Level 2/3 responsibly and LOB point of contact responsible for daily and month-end billing cycle process.
Continuously provide SME knowledge to promote the operational health and monitoring of production environment of corporate systems
Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
Support production escalations and manage issue through resolution to stabilize operational environment(s).
Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.
Experience with multiple distributed system environments, including Windows, Linux and UNIX.
Detailed and proven experience with:
Business Objects, WebFocus or comparable enterprise-level reporting tool
Data Warehousing concepts and ETL experience
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree plus 3-5 years of experience in IT support and experience required; proven results using analytics to drive business decisions, ideally in a Data Warehousing role
Proven ability to troubleshoot application issues in a complex production environment
Passion for recognizing and solving problems to deliver actionable business insights.
Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.