Vantiv Director of IT - Financial Billing & Corporate Functions in Cincinnati, Ohio
The Director, IT - Financial Billing and Corporate Functions provides direction and guidance to a team responsible for the on-going support and operations of critical financial and corporate systems. Provide thought leadership and navigate ambiguity to solve problems and ensure continual process improvement.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Manage an onshore/offshore IT technical support team responsible for operational performance of critical billing and corporate systems.
Responsible for the 24x7 operational health and monitoring of daily and month-end financial system and manual processes required for daily and monthly financial close.
Support operational health and on-going production environment of financial and corporate systems, including: Hyperion, Oracle EBS, RMB, Data Warehouse/ETL processes, ESP, Sharepoint, Enterprise Reporting (WebFocus), Document Management.
Oversite review and approval of all production modifications related to applications of billing and corporate functions.
Demonstrated ability to meet or exceed organizational metrics for MTTR and quality assurance.
Support production escalations and mange issue through resolution to stabilize operational environment(s).
Act as a liaison between all technology departments and influence new ideas and processes.
Establish working relationships within IT and executive Finance stakeholders; address high priority issues and drive technical serviceability improvements.
Experience with multiple distributed system environments, including Windows, Linux, Unix, MiddleWare, SAN and NAS storage, monitoring tools, etc.
Experience with Oracle Financial Applications (eBS, RMB Billing, Hyperion), a plus
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree plus 5-10 years of experience in IT management required.
Demonstrated experience with proven results using analytics to drive business decisions, ideally in a Finance role
Availability for 24x7 escalations during critical month-end billing cycles.
Extensive communication skills, both verbal and written; managing technical team and facilitate technical discussions with senior management.
Proven ability to multi task effectively in a highly evolving environment.
Demonstrated ability to navigate ambiguity and excel in a fast-pasted environment with few established processes or frameworks.
Passion for recognizing and solving problems to deliver actionable business insights.