Fifth Third Bank Insurance Support Team Manager in Cincinnati, Ohio

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. We employ about 19,000 people, and what we offer is:

This applies to our relationships with customers and employees alike.

  • A chance for employees to build their future, with supportive career development and financial welln ess programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.


Responsible for day to day management of the Insurance Support Team. Will be responsible for processing and reviewing all documentation for life insurance cases in a fast-paced environment. Will oversee multiple open applications and pending documents at one time and will track and monitor underwriting of insurance policies from application to policy approval. Manage and monitor team#s overall customer service levels. Ensure employees equipment and materials are used properly to maximize productivity.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


  • Oversee the reciept and review all incoming insurance applications for missing paperwork/documents.

  • Monitors daily workloads to ensure all time deadlines can be achieved.

  • Assist staff with the resolution of complex issues surrounding a case.

  • Ensure proper documentation of all case activity within the Agency Management System, including requirements, who will obtain the requirements, and continuious follow up schedule.

  • Communicate to the agents any adverse action on a case or if a case has been approved at a rate other than quoted, assist the agent in obtaining information that must be communicated to the client in order to proceed with the case.

  • Oversee the receipt and review of all new policies for accuracy prior to releasing the policy to the agent for delivery and determine what items are required to be collected from the client to place the policy in force.

  • Maintain and share an in-depth knowledge of the Insurance business as a whole, staying well informed relative to the industry regulations and standards.

  • Foster an effective relationship between FTIA, the vendors, and the sales force.

  • Manage the verification of underwriting requirements and order any required exams, tests, or attending physician statements indicated as carrier requirements or requests.

  • Continues development and maintaining service quality standards.

  • Ensure that all variable applications or SPIA#s are submitted to the Principal Review Desk for suitability review prior to sending to the carrier.

  • Ensures that the area is sufficiently staffed, and that the staff is adequately trained.

  • Troubleshoots escalated issues and problems within assigned area, referring only the most complex problems to more senior management.

  • Monitors the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information to the payroll department.

  • Create an electronic file within our database to properly track the progression of the case.

  • Manage the file retention of cases with all documents received.

  • Administer all human resource policies and procedures in a fair and consistent manner.


  • Responsible for monitoring processed employee requests for quality assurance.

  • Responsible for providing employees timely, candid and constructive performance feedback.

  • Responsible for monitoring and maintaining service level agreements.

  • Developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth.

  • Recognizing and rewarding employees for accomplishments.

  • Report team updates and volumes to senior management.


  • Insurance license required. Series 7 and 63 preferred.

  • Insurance and financial service experience preferred.

  • Excellent customer service and communication skills required. Must be detail oriented and able to multi-task. Prior experience with AgencyWorks software would be beneficial.