Vantiv Level II Technology Support Engineer in Cincinnati, Ohio
Support IBM mainframe batch environment as Level 2/3 subject matter expert for incident management including escalations from Level 1 support on batch job abends.
Create JCL or modify JCL if needed to address issues.
Work with teams to design/architecture plans and solution requirements, and deliver project capabilities.
Be part of teams that provide innovation and operational performance in the deployment of new functionality, services, and products.
Be part of teams that provide detailed design plans and solution requirements assessment.
Collaborate with cross-functional teams in driving operating and service excellence
Improve service delivery and provide recommendations for process improvement
Assist in strategy, innovation, and best practices on engagements.
Identifies new solutions and opportunities in Vantiv's service offerings.
Demonstrates excellence in technical assessment and implementation coordination. Solution planning and resource optimization are driven by defined roadmap/goals.
Executes continuous improvement efforts and delivery commitments are met consistently.
Consistently delivers on customer service expectations.
DUTIES AND RESPONSIBILITIES:
A professional with a mainframe engineering concepts.
Works with teams to resolve a wide range of problems.
Can successfully handle two major tasks (Feature & Sustaining) and be able to context switch between the two.
Has the ability to be interrupted and then go back and recover schedule.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Ability to use 3rd party tool in area of expertise.
Receives detailed instruction on work assignments. Works collaboratively within the Engineering organization.
Take on small projects for improvements on a technical feature.
SUPERVISORY RESPONSIBILITIES: None
KNOWLEDGE & SKILLS REQUIRED:
- 0-3 years of experience, BS Degree.