Vantiv Principal Solutions Consultant in Cincinnati, Ohio
MSFI & Gift Card Principal Solutions Consultant
The Solution Consultant will serve as a subject matter expert and Solutioning point of contact for several key functions. This individual will work closely with the MSFI Business Development team during the sales process, serving as Solution Consultant for this channel, to provide a comprehensive solution to identify the appropriate platform, products and services to meet the bank's requirements for their Merchant Services program. The Solution Consultant will also be the POC during contract negotiations to conduct comprehensive discovery with the bank to ensure a successful program launch.
In addition, this individual will serve as a subject matter expert in the area of Vantiv's Gift Card offering. This individual will support the efforts in new sales and existing clients who are considering a gift card program across all Merchant sales channels. This individual must be able to articulate the value of the product, feature/functionality supported and answer technical questions on the product during the sales process. The Solution Consultant will work closely with the Product team to identify gaps and additional functionality which may need to be included in the product offering. The Solution Consultant must be able to establish and maintain credibility and strong relationships with both external and internal partners throughout the sales cycle.
The role incorporates a high degree of internal and external partnership and relationship. The person in this role needs to have a high technical aptitude with a strong business comprehension. They need to be detail-oriented, possess strong organizational skills and project management capabilities. To be successful in this role, the person must be able to drive consensus among multiple stakeholders, influence others and execute initiatives across multiple departments.
DUTIES AND RESPONSIBILITIES:
As an integral member of the Sales Solutioning team, you will act as trusted advisor for our MSFI and Merchant channels. This includes, but is not limited to, the following:
Working closely with the MSFI Business Development team to provide knowledge & expertise on our platforms, solutions, processes, products and integration methods in an effort to assist the team in selling the right solution to meet the partner's needs.
Develop an intimate understanding of the Vantiv products and services and how they create measurable value (increase revenue, decrease cost, decrease risk) for the MSFI customers.
Working closely with the Merchant Sales and RM teams to provide knowledge & expertise on Vantiv's gift card offering to determine the appropriate solution and work through the details of the product and how the merchant would use it to achieve their goals for their gift card program
Act as a liaison to product, serving as a first line of defense on supported products and solutions
Identify existing gaps and present findings to Sales and Product organization to identify possible enhancements to help build and grow the business; ensure that the solution Vantiv is proposing can be supported, enhancing the overall end-to-end solution experience.
Providing solutioning guidance and recommendations necessary to promote successful bank partner and merchant engagements.
Acting as a leader and advocate for finding the right solution for our customers.
Document requirements, the solution and any gaps identified throughout the sales process
Work closely with the Implementation teams to ensure a smooth handoff and a seamless implementation
Support sales training efforts as it relates to new products and solutions
Influencing and providing input into the Vantiv product roadmaps, including functionality as well as features and tools to ensure the success of partner integrations.
Support RFP efforts as a SME for gift card and MSFI
Actively contribute to answering sales questions and building the Sales Knowledge Management tool
Identifying and delivering process improvements related to solution engineering, documentation or other areas as identified.
Willingness to assist and serve in other key team projects and initiatives, as necessary
SUPERVISORY RESPONSIBILITIES: No direct supervisory duties.
KNOWLEDGE & SKILLS REQUIRED:
The ideal candidate will possess deep experience and understanding of payment processing, have a strong technical aptitude as well as customer facing skills at all levels of an organization. The ideal candidate should also have a demonstrated ability to think strategically about business, product, and technical challenges.
8+ years professional work experience, with at least 3-5 years directly in the payments processing industry
Previous gift card experience recommended
Excellent communication (written and oral) and presentation skills with a variety of audiences including prospective merchants, sales teams, product development, and executive level
Creative problem solving skills
Methodical and organized, able to manage multiple opportunities and projects concurrently
Excellent interpersonal skills; proven track record of building strong relationships and establishing credibility with partners, prospective merchants, product development, and sales and services organizations
Self-motivated, Self-driven, highly-motivated work ethic; never satisfied with the status quo and constantly striving to find ways to make things better, more efficient, and cost effective for customers
Strong analytical skills
Ability to understand technical detail of products
Ability to look at and articulate the big picture
Strong influencing skills and credibility to interact at all levels
Solution and results-oriented
Progressive, flexible and team oriented person required.
Normal office environment with little exposure to dust, noise, temperature and the like.
Extended viewing of CRT screen.
25% Travel RequiredVantiv is an EEO / AA employer.