Convergys Sales Trainer in Cincinnati, Ohio

Job Title:

Sales Trainer

Job Description

The Sales Trainer will be responsible for all Sales Training for the Sales organization.

Role Description:

  • Works with Account Management leadership, Marketing, and Solutions to establish rolling 12 month calendar of training events (topics); owns and communicates the training calendar

  • Develops and owns training template (those common topics covered for each training session)

  • Works with Product/Solution experts, Marketing, Solutions, and/or 3rd parties to develop all training materials themed towards sales (how to sell it, Convergys value, case study, etc.)

  • Identifies Case Studies for each topic; works with case study owner to develop materials and presentation

  • Schedules all training events (actual training, dry runs, walk throughs of plan, etc.)

  • Develops and administers surveys; analyzes and shares results; adjusts content and materials based on feedback

  • Includes Soft and Hard Skills (products, sales and account methodology, skills like negotiations, contracting, customer relationships, etc.)

  • Owns and maintains the Sales Learning Management System

  • Identifies certification test for each training event; administers test; analyzes and shares results with leadership

  • Combines all test results to provide a view on individual and team performance

  • Tracks attendance for each event and consolidates overall individual and team attendance

  • Creates and administers in-training polling questions/results

  • Onboarding of new Account Mgmt/Sales resources – scope?

  • Establishes a Yearly Sales Certification process to test and qualify Account Management and Sales personnel

  • Requires expertise in Mazinga (Convergys University LMS); utilizes CU to register and perform training, attendance reporting, assessments


USA, Cincinnati, OH

Language Requirements:

Time Type:

Full time

Who We Are

At Convergys, our mission is to set the standard in our industry through unparalleled care for our clients, customers & people.

For our clients, this means our 125,000 team members wake up every day united by a common goal: helping our clients maintain exceptional relationships with their customers.

For our people, this means a commitment to each other to accomplish great things, build careers, and have some fun along the way!

Build Your Career With Convergys

When you become part of our team, you join 125,000 talented people around the world who represent some of today’s leading brands. At Convergys, one of our values is to "Grow As a Team." It's in our DNA to prioritize teamwork and develop our people. By working together, we achieve great things for clients and create opportunities to build rewarding careers. You can be part of that when you join our team. And it's all at your fingertips!

Watch the video below to hear from some of our employees around the world as they talk about what it means to be part of the Convergys team.

Convergys has careers available in 31 countries at 150+ locations.

Establish your career with a company that has locations across the world. You can grow personally and professionally - and make a difference for customers and for the communities where we live and work.