Vantiv Sr Leader (VP) Billing Operations in Cincinnati, Ohio
Provides leadership for the billing operations teams consisting of technology, finance, operational resources; responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments; recruits and selects "A" players for all key roles.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provides and executes strategic/operational/tactical direction for billing delivery and logistics. Leads development of processes, guidelines and procedures to implement billing strategies.
Manages all operational activities of the delivery and logistics team.
Align revenue opportunities with business partners and clients on various aspects of revenue, billing/pricing models, product offerings and introductions and residuals.
Capable of understanding and integrating billing solutions that positively improve customer experience.
Plays a key role as the functional architect for projects. Responsible for detailed functional architecture and design for unusual or highly complex projects.
Oversees design and development of major enhancements to existing systems.
Achieves complex project goals by effectively applying necessary expertise/resources.
Communicates the strategic process, operations and technology to appropriate stakeholders, including senior management, peers, partners, and supporting teams.
Leads feasibility analysis on potential future projects.
Oversees the documentation and analysis of complex, new and existing business processes.
Formulates strategies on all revenue generation, Billing systems, and residual systems ensuring integration with partner systems.
Leads the execution and/or oversees assigned departmental business processes, and participates in developing new processes.
Oversees the execution of existing business processes; collects, analyzes and reports predetermined performance and quality metrics (e.g. Dashboards); develops metrics for new or existing processes; and makes recommendations for improvements.
Identifies, develops, makes recommendations for improvements, then implements based on business need and industry best practices.
Oversees the development of project plans, work assignments, target dates and other aspects of assigned projects and communicates this information to senior management and the business units.
Oversees use of project management tools to provide succinct and timely executive status, forecasting information to the larger team
Asks the tough questions; challenges others' thinking and pushes back to get to core business and/or true performance gap issues.
Communicates crisply and candidly; balances talking and listening to foster candid dialogue; crisply gets his/her point across; commands attention across multiple audiences.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Education and Experience: BA/BS, Master's Degree preferred.
15+ years of experience in customer experience centric and service delivery industry that may include financial services, transaction processing services, retail, transportation, telecom, technology and/or consulting.
12 + years successfully managing teams, preferably in multiple locations.
8+ years team leadership experience, and project management experience.
Keeps up-to-date and knowledgeable about available technology and tools.
Proficient in various business process modeling techniques including: process flow diagrams, event modeling, state modeling, process decomposition, and use case modeling.
Strong skills in process-related software tool administration.
Knowledge of business process and analysis and improvement concepts and tools, and all the logical applications.
Is up-to-date/knowledgeable about available technology and tools.
Is able to use project management tools to manage multiple projects. Maintains currency project management tools.
Builds credibility as a trusted advisor through a balance of business acumen, learning expertise, objectivity and client relationship skills.
Identifies and addresses the concerns of others to overcome resistance, gain support and achieve results.
Demonstrates applied knowledge of all aspects of HR processes, operations, and technologies.
Evaluates the effectiveness work processes, and takes action to implement improvements.
Ability to balance project team's focus based on the strategic business objectives of all project stakeholders.
Is able to mobilize the team to focus on the stakeholders' best interests.
Defines and shares best practices