Vantiv Technology Engineer in Cincinnati, Ohio
Provides on-going support of critical customer facing and customer servicing systems. Provides thought leadership and navigates ambiguity to solve problems and ensure continual process improvement.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
Support production escalations and mange issue through resolution to stabilize operational environment(s).
Perform L2 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.
Proactively engage in the analysis of business performance and help make recommendations for improvements and measure progress.
Drive strategy, innovation, and best practices for the system operational function
Drive best practices in service effectiveness, efficiency, and excellence
Responsible for Service Run tier 2 issue resolution, including inquiries (level 1), application break-fix (level 2)
Collaborate closely with release/change, technical documentation, root cause analytic, and production readiness functions on service run issues, resolutions, planning, and mitigation
Create knowledge of Tier 1 support via knowledge articles
Drive continuous improvement to optimize the environment
Working experience in troubleshooting Linux & Windows based environments.
Working experience in Server Administration with Linux and Windows environments.
Experience with monitoring systems (e.g., HP SiteScope, AppDynamics)
Solid scripting skills (e.g., shell scripts, DOS_batch, SQL, Perl, Ruby, Python, Java)
Solid networking knowledge (network layers, TCP/IP)
Experience with Web Middleware (e.g., WebSphere, WebMethods, Tomcat, Apache)
Knowledge in .NET, SSRS, SSIS
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1-3 years of experience in IT support and experience required; proven results using analytics to drive business decisions, ideally in a Finance role
Experience with ServiceNow and/or other Trouble Ticketing system(s)
In-depth understanding of Agile methodology
Extensive communication skills, both verbal and written, in dealing with team workers and upper management.
Proven ability to multi task effectively in a highly evolving environment.
Demonstrated ability to navigate ambiguity and excel in a fast-pasted environment with few established processes or frameworks.
Passion for recognizing and solving problems to deliver actionable business insights.
Excellent communication and team skills necessary to influence onshore and offshore team members.