LPL Financial LLC Sr Trust Administration Specialist in Cleveland, Ohio
Auto req ID 5256BR
Posting Title Sr Trust Administration Specialist
Location Cleveland, OH
We are currently looking to hire a Sr Trust Administration Specialist in our Cleveland office for The Private Trust Company (PTC). This role is responsible for delivering exceptional customer service experiences, including accurate, timely and effective communication and execution of relational and transactional activities among clients and advisors, including high-net-worth accounts, while working as a team supporting a trust officer. Success in this position would lead to higher client satisfaction and increased retention. he Candidate will participate primarily in general trust administration functions supporting Trust Officers including coordinating requests and documents with financial advisors and clients to facilitate account openings and closings, cashiering, investment activities or compliance reviews.
Tracking of new processes and completion of workflows,
Monitoring accounts from acceptance through funding,
Gaining a basic understanding of trust language,
Participation in various Committees,
gathering or preparation of proper documentation for family or charitable gifts, crummey notices, tax returns, and preparation of special reports, spreadsheets and correspondence as needed,
Assisting in trust settlements and/or more complex trust accounts.
Accounts range in size from small and fairly simple agency or trust relationships to more complex, high net worth or sensitive relationships, as well as Trusteed IRA and rollover business.
An ideal Candidate would have 2+ years’ experience working directing in the trust and fiduciary industry and possess a basic knowledge of trust and estate administration skills, fiduciary knowledge and principal/income accounting.
At a minimum, the Candidate should have 2-5 years’ experience in an administrative role in the trust, legal, brokerage, investment or accounting fields.
The Candidate must also possess a minimum of a Bachelor’s degree and strong Microsoft Office and general computer skills.
Candidate should be a self-starter, excellent customer service and communication skills.
Communication – must be able to express ideas clearly, both verbally and in writing and to articulate issues and solutions in a client relationship environment
Project and time management skills.
Technical skills – must have thorough working knowledge of computer systems including Word, Excel, PowerPoint
Listening – ability to listen actively and attentively.
Interpersonal skills – relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.
Analytical / problem solving skills.
A helpful, respectful and personable approach to client and coworker interactions
The ability to listen, empathize and respond in a timely manner
A client-centric attitude that considers the client’s point of view for all actions
Personal pride in delivering exceptional experiences to clients and coworkers
An understanding of the importance of consistency and reliability in building loyal client relationships, and a passion
The Private Trust Company (PTC), an affiliate of LPL Financial LLC, is a growing, fast-paced, entrepreneurial business headquartered in Cleveland, Ohio, that assists families in transferring, protecting, preserving and managing wealth to future generations, charities and communities. PTC is a national trust company with a unique business model that focuses on an open architecture investment management style, recognizing that clients are best served with a team of professionals with whom we will work. We offer clients the sophistication of our experienced trust officers, combined with a high level of customer service. As a limited purpose national bank, PTC is examined by the Office of the Comptroller of the Currency, a division of the US Treasury.
If you join PTC, you will join a culture that believes in delivering a world-class client experience and looks to all employees to contribute to that goal by sharing their creativity, experience, and passion for continuous improvement. As a destination of choice, our top priorities are growth and development, social responsibility, and financial health for our employees.
We offer competitive compensation and industry leading benefits, including a wellness facility with onsite fitness classes, healthy meal choices, and a walk-in clinic. We support employee financial health through a 401k match, ESPP, and employee discounts. Work/life balance is our foundation and is supported through paid holidays, and paid time off (including time to volunteer). We foster a diverse work environment through Employee Resource Groups and diverse strategic partnerships.
Join the PTC team and help us make a difference by turning life’s aspirations into financial realities. Please login or create an account to apply to this position. Principals only. EOE
- As reported by Financial Planning magazine, June 1996-2016, based on total revenue.