Graybar Customer Service Representative in Columbus, Ohio
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.
Purpose Serve as key contact and liaison for customers to ensure total customer satisfaction.
See that every customer experience meets quality standards as defined by the customer.
Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.
Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Ensure timely responses to customers.
Handle all written correspondence received from customers, and reply in a timely manner.
Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.
Participate in corrective branch action to resolve deficiencies.
Take an active role in selling Graybar goods and services on all inbound calls.
Provide support on product selection and application.
Participate in Continuous Improvement Teams in an effort to limit rework and improve services.
Other duties as assigned.
Requirements Minimum Job Requirements No experience required High school diploma or GED required
Preferred Job Requirements Some retail or counter sales experience preferred Two-year degree preferred
Knowledge, Skills, and Abilities Knowledge
Knowledge of branch inventory products and the Company's services Skills
Strong communication skills Abilities
Ability to handle a variety of customer situations with enthusiasm and tact
Ability to work with all levels of employees and management, both internally and externally Working Conditions Traditional office environment.
EOE Minorities/Females/Protected Veterans/Disabled Click the link to view your equal employment rights (EEO Is the Law) - http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Title: Customer Service Representative