Citizens Bank Issue Management Analyst in Cranston, Rhode Island


As a Vendor Assessment Issue Management Analyst at Citizens Bank, you will have senior engagement, great enterprise visibility, and the ability to work independently as well as part of a larger team. We’ll rely on you to work collaboratively with our vendor population and internal stakeholders to facilitate third party issue remediation as a result of an array of assessments. Within the wider team, you’ll act both divisionally and cross-divisionally, reviewing material risks and concerns and contributing to a consolidated picture of business as usual. In addition, you’ll add value by addressing risk while leveraging findings and best practice on a group-wide scale.

Primary responsibilities include:

  • Evaluating the adequacy and effectiveness of third party vendor controls and information security programs

  • Building positive relationships with business partners

  • Translating security risks and communicating effectively to business partners within the organization

  • Preparing reports and gaining agreement closure of risk issues

  • Executing quality assurance reviews of peer work papers and reports

  • Applying experience in audit, security and regulatory frameworks including ISO 27001, GLBA, SOX, PCI, HIPPA, States Privacy Regulation and FFIEC


Experience and Skills:

  • 3+ years of current experience in an IT Risk, Audit, Information Security or Assurance role, and an understanding of audit, security and risk

  • The ability to deal with high-level executives and highly technical subject matter experts

  • 3+ years experience of gathering information from a range of different sources and in a number of different ways

  • Demonstrated advanced verbal and written communication skills

  • The ability to plan, organize and prioritize workloads

  • Experience of working as part of a team

  • Education, Certifications and/or Other Professional Credentials:

  • Bachelor’s Degree

  • Possession or actively pursuit of one of the following certifications – CISSP, CISA or CISM (preferred)

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM 

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.