HP Korean Speaking Technical Engineer in Dalian, China
Korean Speaking Technical Engineer
HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.
HP has an impressive portfolio and strong innovation pipeline across areas such as:
• blended reality technology - our unique Sprout by HP will change the way people do things
• 3D printing
• multi-function printing
• Ink in the office
• tablets, phablets, notebooks
• mobile workstations
We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to create!
RMC (Remote Management Center) Fleet Engineer
Managed Services(MS) is focused on direct enterprise customers delivering industry leading Managed Print Services (MPS) and a solutions portfolio in the printing space.
RMC (Remote Management Center) is a centralized center, hosted by CSS, supports MS business in the areas: fleet management, Break Fix, Call Center remote technical support and support service delivery.
Fleet Engineer is a function of Remote Management Center, focus on fleet management.
The responsibilities of Fleet Engineer include but not only to:
Management of reporting & non reporting print devices and appliances across MES business, ensuring quality of service is maintained across APJ.
Monitoring data communications from the print fleet to ensure timely delivery of consumables and maintenance services.
Remotely resolve silent device issue, manage to the end the escalation for non-reporting devices resolution to appropriate parties in the case it cannot be resolved remotely.
Ensure newly installed devices are on-line and reporting. Manage the end-to-end NRD process.
Monitoring devices alert and error messages, responding to the message, provide proactive support.
Administration of change request, update FIS, making necessary system changes. Restoring or upgrading devices to “approved” configuration, including FW, driver and solution version levels.
Offer remote support (where customer network access is provide) which allows the team to remotely configure & troubleshoot problems as well as provide upgrade service of latest firmware across an entire environment
Importantly the fleet engineer engages with customer’s which intern builds rapport and creates a trust & advice network, especially in accounts where an ADM is not appointed.
Maintain and Update documentation includes customer manuals (clarify update and maintain SAW documentation for cases resolved in RMC.)
Provides support to ADM and other core roles in the field of fleet management.
Remote Software solution configuration for where customer network access is provided.
The skill sets of Fleet Engineer
- Minimum of 1-2 years in Services
Knowledge and Skills Required:
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience. E-support experience
Excellent in English. 2nd Asiatic language is strongly desired
Excellent communication skills required for customer interactions both verbally and via email.
Good Team worker, Able to resist stress
IT network knowledge: Understand concept of a DNS, Basic network knowledge of TCP, UDP, SNMP, HTTPS, SMTP protocols, Understand the concepts of ethernet-switches, bridges and routers, Understand how firewalls/proxy-servers work. Experience with configuration is a plus.
An experienced ability to use the Microsoft Office Suite.
Good analytical skills used to identify a problem solution via event logs received from remote monitoring solutions
Knowledge of printer hardware and capabilities in the enterprise environment are an advantage and experience with configuring Multi-function printers will certainly benefit this remote role
Overall a positive outlook with excellent interpersonal skills will be deemed as mandatory.
The right mindset to provide high standards of customer service, as well as the key technical requirements listed are essential for interested candidates.
No shift premium (China)
EEO Tagline -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
Learn more about HP personal data
practices at Privacy Statement at http://www.hp.com/go/privacy , and
Personal Data Rights Notice at http://www8.hp.com/uk/en/privacy/privacy_notice.html (where
applicable). Accessibility at HP at http://www8.hp.com/us/en/hp-information/accessibility-aging/index.html
and Terms at http://www8.hp.com/us/en/terms-of-use.html