Festival Foods Front End Service Counter Clerk in De Pere, Wisconsin
Description Job Title: Service Counter Clerk FLSA Status: Hourly Reports To: Front End Manager
The #1 responsibility of the Service Counter Associate will be to manage daily Service Counter operations, and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
Responds to guest inquiries regarding offers, promotions, and events
Adopts the guidelines established by Festival to resolve the complaints from guest
Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
Records details of comments, inquiries, complaints, and actions taken
Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
Performs guest verifications, processing orders, applications, forms, and requests
Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
Directs unresolved issues and requests to the appropriate designated resource
Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
Performs other duties as assigned
Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
Ability to process information/merchandise through register system
Ability to communicate with associates and guests
Ability to read, count, and write accurately
Ability to operate all equipment necessary to perform the job
Knowledge of wide range of goods and services of Festival
Ability to deal with multiple projects simultaneously
Strong communication, interpersonal, and guest service skills
Should have sound practical judgment of priorities
Interest in helping and working with guests
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends, and holidays, as needed
WORK SCHEDULE The Service Counter Clerk is an hourly position that may be part-time (as less than 28 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual’s availability.
Festival Foods serves guests in over 20 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.
Requisition Number: 16-1140
Post Date: 10/9/2016
Title: Front End Service Counter Clerk
Is Position Part-Time?: Yes
Wage Range: HOURLY GRADE 06
City: De Pere