McKesson Client Service Representative (70% travel required) in Denver, Colorado
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Health Solutions delivers industry-leading clinical evidence and expert technology to help payers and providers collaborate for better healthcare outcomes at lower costs. Our solutions reduce unnecessary healthcare utilization while improving outcomes; operationalize complex volume- and value-based payment models; and optimize billing communication between providers, patients and payers. Our solutions are in more than four out of five payers in the country; more than 3,900 hospitals and facilities use our InterQual® evidence-based decision support criteria; and our RelayHealth® financial solutions are used to automate 1.9 billion financial transactions each year.
We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.
Join our team of leaders to begin a rewarding career.
The Senior Account Manager will work in close partnership with the assigned regional sales executive and is responsible for our customers’ success with our products and for ensuring that customers obtain a favorable ROI with the product. This includes developing and supporting the relationship between McKesson and the individual customer, assisting the customer in maximizing the various McKesson products they currently use and working with the customer to identify areas of need where additional McKesson products may enhance attainment of their business goals. This will also entail developing and maintaining a close, collegial, productive working relationship with all pertinent internal departments/teams (i.e.-Licensing, Accounting, Fulfillment).
Drive Key Relationships in Customer Base
Establish multiple points of relationship with the client (high and wide: at the user level, department head level and senior management)
Manage, track and close every client issue in your assigned territory
Liaise between the customer and the company, as the customers advocate, including monitoring and supporting all activity and chasing problem resolution through the appropriate part of our organization and escalating customer issue quickly if problems are not being addressed sufficiently
Manage the relationship with the customer. This includes managing accounts receivables, technical staff, invoicing issues, and contract deliverables.
Work with SE to ensure client is receiving services and contract deliverables and actively manage customer relationships through outbound contact, product monitoring, and license management.
Prepare clients for renewals, which will be negotiated by sales executives.
Set customer strategy with Sales and drive execution
Drive referencability in the customer base – ensure that each customer is willing/able to support sales processes through on-site or telephonic references.
Evangelize the User Conference to the customer base, identify opportunities for customer success stories and UC presentations, and drive user conference presentations.
Identify opportunities for cross-selling new products across McKesson, selling add-on services, and lay the foundation for sales success.
Help clients succeed with our products, develop a vision for how the product can be used, proactively identify potential issues that could hamper success, and ensure that the appropriate McKesson resources are working to resolve these issues.
Maintain customer issue/problem lists and drive resolution and prioritization of those issues within the product organization.
Develop and maintain strong professional relationship with internal departments
Provide account support to Sales Executives
Travel approximately 70%
5+ years customer service experience
2+ years experience working in a sales support/administrative capacity.
Previous experience working with software customers or experience with Case Management/Utilization Review knowledge a plus
Strong customer care skills.
Solid administrative skills - accuracy and attention to detail.
Strong communication skills, both verbal and written.
Good organizational skills – ability to multi task and prioritize.
An ability to work under pressure and to deadlines.
An ability to work independently and as a team. Computer skills using Microsoft Outlook, Word, PowerPoint and Excel required
Additional Knowledge & Skills
Technology applications or product understanding a plus to understand client issues as presented.
Knowledge of enterprise-wide software systems a plus.
4-year degree or equivalent experience in customer support
General Office Demands
Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
No agencies please.Category: Customer Care