Crowne Plaza - Denver Downtown (IHG) Reservations Coordinator - Crowne Plaza Downtown Denver in Denver, Colorado
Do you see yourself as a Reservation Agent?What's your passion? Whether you're into tennis, shopping orkaraoke, at IHG we're interested in YOU. At IHG we employ people who applythe same amount of care and passion to their jobs as they do their hobbies -people who put our guests at the heart of everything they do. And we'relooking for more people like this to join our friendly and professional team.This important position handles all requests for guest room reservations,changes, and cancellations in accordance with established standards, andresponds to and provides information on hotel services, local attractions,and travel directions.You will book guest reservations for individuals and/or groups that arerequested by phone or from within the hotel in accordance with establishedstandards and scripts using the hotel's reservation system; processreservations from the sales, reservation centers or travelagencies/wholesalers. The agent will designate and apply appropriate travelagency commissions and up-sell rooms where possible to utilize yieldmanagement strategies to ensure a full house whenever possible. You willsuggest alternate dates for sold-out periods while processing cancellations,revisions and information updates on changes; guest reservations andrequests for other hotels within the IHG reservations system.The agent will provide accurate information about the city and the surroundingattractions when asked by guests; mail hotel-specific information sheets andbrochures to guests as requested and stay abreast of current rates, ratechanges and all promotions; assist in rooms forecasting. You may completedaily logs according to established procedures.QualificationsRequirements include basic reading, writing, and math skills and sixmonths experience as a reservationist or front desk agent and a High school orequivalent is preferred. You may be required to work nights, weekends,and/or holidays.In return we'll give you a competitive financial and benefits package whichmay include healthcare support, dental, vision, disability and lifeinsurance support, and a matching 401k plan. Hotel discounts worldwide areavailable as well as access to a wide variety of discount programs and thechance to work with a great team of people. Most importantly, we'll giveyou the room to be yourself.So what's your passion? Please get in touch and tell us how you couldbring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled/ Veterans.