Vantiv Technology Engineer in Denver, Colorado
Vantiv currently seeks a qualified individual as Technology Engineer (NOC Engineer) for our 24/7/365 Operations team. This individual will demonstrate a broad array of technical knowledge and troubleshooting skills to monitor and support a wide range of equipment. The NOC Engineer will be responsible for monitoring infrastructure, responding to system alerts and technology incidents, performing troubleshooting, standard change implementation and data center management for Vantiv's IT infrastructure. This resource will also be responsible for first response activities for application issues and monitoring alerts.
Administration and maintenance of internal corporate network infrastructure and computing systems.
Infrastructure monitoring and surveillance.
Coordinate resource engagement and escalation during incidents.
Support server updates, patches and regular maintenance.
Direct command and control activities for high-risk or high visibility change activities.
Implement emergency impact mitigation procedures.
Identify and remediate system security vulnerabilities.
Perform initial device build, deployment, and decommission.
Assist with alarm suppression during planned change activities.
Assist with the incident related documentation for event-analysis efforts and review.
Responsible for Service Run tier 1 issue resolution, including inquiries (level 1), application break-fix (level 1)
Facilitate run and production functions in support of System Development application teams
May be required to perform other related duties as assigned.
Desired Skills and Experience
3+ years NOC (Network Operations Center) or related 24/7 IT experience.
Bachelor's Degree in Computer Science or equivalent related experience.
Solid knowledge of Windows and Unix/Linux server design, implementation and troubleshooting.
Solid understanding of TCP/IP network environments including design, implementation and troubleshooting.
Solid grasp of VMware infrastructure design, implementation and troubleshooting.
Hands-on experience with Cisco ASA Firewall and VPN design and support.
Excellent customer service skills.
Excellent interdepartmental collaboration and teaming abilities.
Strong organizational and multitasking ability.
Strong written, verbal, and listening communication skills.
Ability to work in a fast paced, highly dynamic environment, with irregular working hours.
Preferred Qualifications include CCNA, MCSA, VCA-DCV.
+/- 10% travel.