Tesoro IT, Field Support Administrator in Dickinson, North Dakota

Requisition ID: 43742


The PC and general hardware support technician will provide comprehensive computer hardware and infrastructure support for the Tesoro Dickinson Refinery. Primary responsibilities will include service desk tickets, direct customer support and on-going technology maintenance as assigned. The support technician’s work scope will include the following: workstation and related software, connectivity across the LAN/ WAN, server administration, backups, information security to include virus scanner and other equipment-based I.T. support.


  • Works on assigned IT service requests in ServiceNow utilizing IT best practices, documentation and policies.

  • Installs, maintains and supports most of field IT systems. Includes desktop and laptop computer hardware; Microsoft Windows operating systems and configuration; software installation using SCCM/ MOM; networked and stand-alone printers/copiers/scanners multifunction devices; remote access technology; network switched Ethernet cabling; audio visual equipment; mobile devices such as Apple and Android; end-user telecom devices such as Cisco telephones, cell phones and radios; server computer hardware; Windows Server 2008/ 2012 administration and configuration; system administration for a single or multiple active directory OU’s.

  • Creates and updates IT technical documentation. May deliver end-user group and individual application software testing.

  • Identifies causative factors and develops corrective actions.


  • Minimum high diploma or equivalent required.

  • Associates degree in a related field of study preferred.

  • Minimum 3 years information technology end-user support experience required.

  • Certifications Preferred:

o A+, Net+, MCITP

  • See what its like at Tesoro:*

  • https://youtu.be/u7wKDGXTr4I

Tesoro Corporation, a Fortune 100 company, is a leading independent refiner and marketer of petroleum products with a strategically focused presence in the western United States. Tesoro, through our subsidiaries, owns and operates seven refineries with a combined capacity of over 895,000 barrels per day. Our retail-marketing system includes over 2,400 retail stations under the ARCO®, Shell®, Exxon®, Mobil®, USA Gasoline™, Rebel™ and Tesoro® brands. Our full-service logistics business, a master limited partnership formed by Tesoro Corporation as Tesoro Logistics LP (TLLP), owns and operates 4,000 miles of crude oil, refined products and natural gas pipelines; 29 crude oil and refined products truck and marine terminals; 15 million barrels of storage capacity; two crude oil rail facilities; and four natural gas processing complexes. Headquartered in San Antonio, Texas, our operations span 18 states.

Our strength lies in our investment in employees and in their future. We measure success not only by the products we bring to our customers, or the financial results we deliver to our shareholders, but also by remaining true to our core values of safety and environmental stewardship, respect and integrity.

Discover your strengths and invest in your future by applying today.

Employees must be able to perform the essential functions of the job with or without reasonable accommodation.

EOE: Race / Sex / Veteran / Disability

Posting Notes: || Dickinson || North Dakota || United States (US) || SF:LI-JR-2 || |Information Technology || 50861 ||