Abbott Technical Support Lead in Donegal Town, Ireland


Abbott in Ireland

In Ireland, Abbott employs almost 3,000 people across 11 sites. Abbott has six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third party manufacturing management operation in Sligo. It has commercial and support operations in Dublin and shared services in Dublin and Westport. Abbott serves the Irish market with a diverse range ofhealth care products includingdiagnostics, medical devices, nutritionals and branded generic pharmaceuticals.Abbott has been operating in Ireland since 1946.

Abbott Diabetes Care - Donegal

Established in 2006, Abbott Donegal manufactures of test strips which are used in Abbott’s blood glucose monitoring meters. The Donegal facility will help supply the global market in order to meet the rapid growth in demand due to the increased incidence and detection of diabetes worldwide. The site has undergone considerable development in the past three years to upgrade the facility, including internal re-construction to improve the layout and look of the plant. In addition the facility HVAC equipment has been upgraded to improve efficiency and improve environmental performance.

A key development in the Donegal site has been the introduction of a Printing Process to the plant. Previously all base substrate for product has been printed externally; however from February 2010 all substrate will be printed on site.

The facility is located on the outskirts of Donegal town and is expanding its operations presently.

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We are currently looking for Technical Support Lead to join Abbott Ireland as follows:


The Technical Support Lead in the Technical Services Department is responsible for leading the implementation of Material, Process, and / or Equipment projects, developing understanding and interpreting relationships to process / product performance. In addition, providing scientific and/ or engineering investigation capabilities and implementing change in an environment of continuous improvement, ensuring the site delivers safe and effective biosensor products that meet customer needs whilst maintaining compliance.



Manage the Product Testing (Technical Processor) staff, their training and development to support, in process testing, Whole blooding testing, retain testing, stability testing and final product testing. Lead and manage day to day technical activities to progress investigations/ Validation / Material projects. Integrate multiple project/investigation plans: Establish and review complex plans for multiple projects/investigations or activities, plan resource allocation and distribution and work on improvement and development of new planning processes. Lead in developing implementation plans, conducting risk assessments, and developing contingency plans to accommodate unforeseen events. Develop and support process control systems to enable continual drive for process and product quality improvements in Manufacturing. Lead characterisation activities through appropriate techniques. Lead the analysis of data to increase knowledge and relationship between manufacturing processes and electrochemical biosensor performance for glucose monitoring. Anticipate future problems, and resolve current issues, learn and adjust activities based on prior results. Lead troubleshooting activities, championing scientific and/ or engineering related investigations and analysing outcomes in order to deliver effective solutions. Collaborate with third party suppliers on relevant material processing/ change projects. Develop testing capabilities within the site, to support projects as well as interpreting complex technical data and writing reports. Data management, trending (including SPC) and reporting of product performance and other business measures, including reporting of program progress to keep management and other team members informed. Manage Product transfer, so as to ensure smooth handover through working in partnership with the technical functions at other Abbott Diabetes Care sites in the US and UK (Alameda & Witney) including operational involvement and support through validation and rollout. Lead / support progress of failure/quality/customer complaint investigations and report on implementation of CAPAs assigned to the process area. Coordinate and contribute to the design of SOPs, protocols, specifications and validation documentation. Execution of validations (process material, and / or method) and development of technical documentation for areas of responsibility. Management of capital projects from inception to completion including capital expenditure requests. Contribute to the continued improvement of the plants Environmental, Health and Safety performance.


Minimally a relevant third level Scientific or Engineering qualification or other relevant discipline


Three years relevant work experience in a manufacturing /industrial environment. Excellent communication / interpersonal skills. Enthusiastic and energetic with the ability to lead a team. Demonstrated flexible and innovative approach to work

JOB FAMILY: Tech Support-Support Services
DIVISION: ADC Diabetes Care
LOCATION: Ireland - Donegal Town
WORK SHIFT: Standard
TRAVEL: Yes, 5 % of the Time

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 150 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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