Wisconsin State Government Consumer Case Coordinator (Limited Term Employment) in Douglas, Wisconsin

Would you enjoy working in a team environment that provides vocational support to help individuals with disabilities achieve their employment goals? The Department of Workforce Development (DWD) is recruiting interested, qualified individuals for a Consumer Case Coordinator limited term position in the Division of Vocational Rehabilitation's office located in Superior. The schedule for this limited term position is flexibly part or full time, based on the needs of the department.

The Division of Vocational Rehabilitation (DVR) maintains 11 regional areasacross the state. Within these areas are 26 Job Centers where teams of DVR staff work together to assist Wisconsin citizens with their job search efforts.

Position Summary:

The Consumer Case Coordinator is responsible for providing vocational rehabilitation services to eligible individuals with disabilities to assist them in finding and maintaining employment that meets their needs. As a member of a team made up of fellow vocational rehabilitation staff, this position is tasked with meeting with consumers or organization representatives to help determine the consumer's eligibility and functional limitations. The position works with the Vocational Rehabilitation Counselors providing support related to fiscal processes; answering service provider and consumer questions; documenting all casework activity to ensure compliance with applicable regulations; and ensuring that vocational services are rendered as intended and that purchase orders, payments, and invoices are processed appropriately.

For a full position description, click here.

Special Notes:

Please review information regarding Limited Term Employment (LTE) employment with the State of Wisconsin linked here. Of special note:

  • LTE positions are not civil service classified positions, do not give any rights to a permanent civil service classified position, and do not lead to permanent status.
  • Wisconsin residency is required for LTE positions.

Applicants must be legally entitled to work in the United States (i.e. a US citizen or national or a lawful permanent resident) at the time of appointment. DWD does not sponsor visas and is not an eligible OPT employer for those with F1 visas. This is not a contract position. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

A Criminal Background Check may be required before an offer of employment is made.

The incumbent must have the ability to travel within the Workforce Development Area with occasional statewide travel.


Minimally qualified applicants will have experience with the following:

  • Providing customer service in an office environment (e.g. obtaining and providing information, coordinating services, etc.)
  • Performing administrative tasks (e.g., documenting and organizing information; completing forms/reports; inputting, tracking, and retrieving data; etc.)
  • Processing financial information or related documents (e.g., process invoices and payments; generate purchase orders and payments; ensure accurate coding; applying detailed financial procedures, etc.)
  • Applying effective interpersonal skills

Well qualified applicants will also have experience with the following:

  • Managing a caseload
  • Supporting disabled individuals, particularly in a vocational rehabilitation setting
  • Applying effective communication skills verbally and in writing
  • Conducting problem solving/conflict resolution

How To Apply:

To apply, click “Log In” to access your WiscJobs account (or to create a new account if you don’t already have one). Once you are logged in, click “Apply Now.” You will be asked to provide your personal applicant information and attach a resume.

You will also be asked to insert/paste your cover letter into the assessment space provided. Your resume and cover letter are both part of the assessment to determine eligibility for the next step in the selection process, so please be sure they clearly illustrate your qualifications as they relate to the information in this job announcement. It is highly recommended that you customize your resume before attaching it.

Failure to submit all required materials will result in an incomplete application and ineligibility for this position. Materials will be evaluated by one or more subject matter experts and the most qualified applicants will be invited to participate in the next step of the selection process.

Application materials must be submitted by 11:59 PM on the deadline date listed above. If you have questions, please contact Lynn Kirsch at LSKjobs@dwd.wi.gov or 608-266-0414.

All interested applicants, including current State of WI employees, should follow the application instructions provided above.

County(ies): Douglas

Type of Employment: Full Time (40 hrs/week) Part Time (less than 40 hrs/week)

Salary: Salary is $15.42 per hour. This classification is in pay schedule-range 02-11.

Contact: Lynn Kirsch, HR Specialist, 608-266-0414, LSKjobs@dwd.wisconsin.gov

Bargaining Unit: Non-Represented

Area of Competition: Open

Deadline to Apply: 8/21/2017

Assessment Information: 49000 - 037 VOCATIONAL REHABILITATION PROGRAM ASSOCIATE Preview Assessment


Job Working Title: Consumer Case Coordinator