Fairmont Fairmont Gold Concierge in Dubai, United Arab Emirates

Primary Location
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Fairmont Gold Concierge

**At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As a Fairmont Gold Concierge, you will have the opportunity to showcase not only your passion for personalized guest service, but also for the very best attractions, events and venues your community has to offer!

Hotel Overview: * *

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai's key attractions, our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate, our signature Spa and health facilities offer a wealth of amenities, including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Summary of Responsibilities:

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:* *

  • Consistently offer professional, friendly and engaging service

  • Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services

  • Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty

  • Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts

  • Assist guests regarding hotel facilities in an informative and helpful way

  • Address guest concerns and react quickly, logging and notifying proper departments

  • Follow department policies, procedures and service standards

  • Follow all safety policies

  • Other duties as assigned

Employee Status

Qualifications:

  • Previous customer service related experience preferred

  • Previous Property Management System experience preferred

  • Computer literate in Microsoft Window applications required

  • University/College degree in a related discipline an asset

  • Must possess a professional presentation

  • Must possess outstanding guest services skills and sophisticated verbal & written communication skills

  • Strong interpersonal and problem solving abilities

  • Highly responsible & reliable

  • Ability to work well under pressure in a fast paced environment

  • Ability to work cohesively as part of a team

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

*Physical Aspects of Position: *

Physical aspects of the position include but are not limited to the following:* *

  • Frequent standing and walking throughout shift

  • Occasional kneeling, pushing, pulling, lifting up to 20lbs

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Primary Location: United Arab Emirates-Dubai-Fairmont Dubai

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Day Job

Closing Date: Ongoing

Req ID: DBI02201