Mattress Firm Dispatcher in East Windsor, Connecticut

Business Unit:

MFRM

Title:

Dispatcher

Location:

East Windsor, CT Distribution Center

City:

East Windsor

Metro Area:

East Windsor

State:

CT

Functional Area:

Operations

Requisition Number:

904476

First Open Date:

09/30/2016

Post Date:

09/30/2016

Description:

The individual in this position routes all deliveries. This position is also responsible for answering incoming calls to support internal and external customers.

Duties include, but aren't limited to: • Works varying hours to support the needs of the business • Answers incoming calls promptly and accurately • Maintains accuracy of ticket management system • Prints accurate pick lists • Schedules deliveries according to capacity and business conditions • Ensures drivers call after every delivery or stop • Records delivery completion times on all manifest • Notes driver and/or helper for each delivery on manifest • Reschedules customers that did not receive product • Records missed and/or re-delivery problems • Submits completed delivery manifests and stop records by deadline for payroll purposes • Faxes on-hand inventory lists to stores by 10:00 am daily • Completes other projects and special assignments as requested by manager and/or Senior Management

Skills/Qualifications: • Microsoft Office
• POS system • Basic knowledge of city and outlying areas • Acts with Honesty and Integrity • Strong fit with organizational culture • Results Driven • Service Oriented • Exceptional Communicator • Highly Organized • Multi-tasks