Mattress Firm Dispatcher in East Windsor, Connecticut
East Windsor, CT Distribution Center
First Open Date:
The individual in this position routes all deliveries. This position is also responsible for answering incoming calls to support internal and external customers.
Duties include, but aren't limited to: • Works varying hours to support the needs of the business • Answers incoming calls promptly and accurately • Maintains accuracy of ticket management system • Prints accurate pick lists • Schedules deliveries according to capacity and business conditions • Ensures drivers call after every delivery or stop • Records delivery completion times on all manifest • Notes driver and/or helper for each delivery on manifest • Reschedules customers that did not receive product • Records missed and/or re-delivery problems • Submits completed delivery manifests and stop records by deadline for payroll purposes • Faxes on-hand inventory lists to stores by 10:00 am daily • Completes other projects and special assignments as requested by manager and/or Senior Management
• Microsoft Office
• POS system • Basic knowledge of city and outlying areas • Acts with Honesty and Integrity • Strong fit with organizational culture • Results Driven • Service Oriented • Exceptional Communicator • Highly Organized • Multi-tasks