WVU Research Corporation Housing First Caseworker in Eastern Panhandle of WV, West Virginia
Description Purpose This position supports the research and community service goals of the Department of Dental Research Projects through the provision of direct public health-based services to the community. Program data will be used for evaluation and in research projects to learn more about the health of rural Appalachian persons who have a disabling condition, such as mental health issues, physical mobility impairments, living with HIV/AIDS, and homelessness or at high risk of homelessness.
This position provides program, as well as direct internal and external client support services. Responds to inquiries and independently resolves matters of low to moderate complexity. Responsibilities require some judgment, resourcefulness, and originality, but diverse guides and precedents are usually available to apply or adapt to the circumstances. Work effort has considerable impact on client services, program and project image, with potential legal liabilities.
Duties and Responsibilities Responsibilities are functional in nature, and performed under general supervision. Specific tasks include, but are not limited to: 1) Collaborate with other professionals to evaluate clients’ medical or physical condition and to assess client needs. 2) Advocate for clients to resolve crises. 3) Refer client to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, or education. 4) Monitor, evaluate, and record client progress according to measurable goals described in the service plan. 5) Provide home-based public health-based case management services to persons who are disabled and homeless (or who have a previous history of homelessness). 6) Collect and enter data using standardized assessment tools in the Homeless Management Information System (HMIS). 7) Point of contact for existing clients and recruitment of new clients. 8) Visit individuals in homes or attend group meetings to provide information on program services, requirements, or procedures. 9) Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping. 10) Assisting in locating housing for displaced individuals. 11) Interview individuals or family members to compile information on social demographics.
Supervisory/Lead Role Position reports to Director, Coordinating Health Services. Normally receives minimal instructions on routine work, and general instructions on new assignments. Supervision of others is not required; however, sharing of knowledge with others and team participation are expected in the role. Program, project, or activity lead responsibilities will occur or be assigned in this position.
Physical Demands This position requires manual dexterity used in operating office equipment, standing and bending in the assessment of clients, prolonged periods of sitting, and the ability to walk short distances. Work activities may require the use of elevators and/or stairs. Activities are predominantly non-manual, though some manual work may be included.
Work Environment Work is generally performed within an office environment, with standard office equipment available. Extensive traveling throughout assigned region will be required. The incumbent is responsible for knowing and complying with all safety procedures.
The following items have been determined as possible job exposures of this position requiring WVU EHS medical monitoring: 1) Patient Contact- having contact with a patient, or with potentially contaminated items including (but not limited to) blood and/or body fluids.
Requirements Requisite Qualifications Education and/or Experience 1) Bachelor’s degree in public health, human services, or related field; And 2) 2 – 4 years of experience in social and/or human service-related work; Or 3) Equivalent combination of education and experience.
Certifications, Licenses, Registrations 1) Valid driver’s license.
Skills, Knowledge, Abilities 1) Skilled in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2) Skilled in being aware of others' reactions and understanding why they react as they do. 3) Ability to effectively talk to others to convey information. 4) Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. 5) Skilled in service orientation (actively looking for ways to help people). 6) Skilled at identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 7) Skilled at considering the relative costs and benefits of potential actions to choose the most appropriate one. 8) Able to communicate information and ideas in speaking so others will understand. 9) Able to apply general rules to specific problems to produce answers that make sense. 10) Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). 11) Able to tell when something is wrong or is likely to go wrong. This ability does not involve solving the problem, only recognizing that a problem exists.
Behavioral Competencies 1) Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assess strengths and weaknesses; and shares expertise with others. 2) Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics, works well in groups, and resolves matters timely. 3) Internal and External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and deadlines, while notifying others if change occurs; provides, solicits, and applies feedback; and builds goodwill through balanced contributions, positive approach, respect, and support of others. 4) Communications – Demonstrates group-presentation skills, participates in meetings, listens and obtains clarification, is responsive, and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and is able to read and interpret written information. 5) Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values. 6) Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, while asking for and offering help when needed; exercises discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave-management responsibilities.
Requisition Number: 16-0100
Post Date: 10/11/2016
Title: Housing First Caseworker
Position Type: Full Time
Work Hours: 40 hpw
City: Eastern Panhandle of WV