LOGISTICS HEALTH INC Medical Service Coordinator Customer in EAU CLAIRE, Wisconsin
JOB REQUIREMENTS: A Medical Service Coordinator in the Customer Service Department at LHI, makes contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Responds to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture. Conduct customer contacts related to Health Assessment processing, referral follow-up, education and resource inquiries. Identify potential behavioral health situations and follow contract specific protocol to assist callers. Maintains constant awareness of service level and queue status in order to meet contractual requirements. This position will have increasing amounts of responsibility within the levels Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ***** OTHER EXPERIENCE AND QUALIFICATIONS: * Intermediate keyboarding and computer skills including Microsoft Office * Strong verbal and written communication skills * Ability to positively influence working relationships with members, providers and internal staff * Exceptional professional etiquette and interpersonal skills * Ability to maintain service mentality while adhering to company protocol * Analytical ability and attention to detail * Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment * Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience. * Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions. * Ability to manage time and effectively prioritize workload * Ability to maintain effectiveness when experiencing frequent changes into workflow and adjusts effectively to work within new work structures, processes, cultures and knowledge base. * The ability to acquire and maintain the technical/professional expertise required to the the job effectively and to create effective customer solutions. * Ability to interact with others in a way that promotes confidence, support and conveys the intentions of the organization. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C9C37DF50D484834 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.